Senior Operations Team Leader with English

Meet your
Recruiter!

Mariana Guzman Ayza

Array

Our client is a fast-growing scale-up committed to helping protect the financial system on which millions of people depend.

They are now seeking a Senior Operations Team Leader, who is a pivotal role responsible for coordinating the activities and projects of a team of Team Leaders, ensuring alignment with the overall Department and company objectives.

Languages

Full professional level of English

Barcelona

Main Responsibilities

Oversee and coordinate the activities of DO Team Leaders, ensuring that projects and tasks align with department goals and deadlines.
Facilitate regular meetings with DO Team Leaders to review progress, address challenges, and ensure consistent communication.
Follow up on Performance Enhancement plans.
Manage day-to-day operations within the department, ensuring efficiency, productivity, and SLAs.
Follow up on Capacity allocation and take necessary actions if gaps are identified.
Monitor key performance indicators (KPIs) and implement improvement initiatives to enhance operational performance.
Coordinate projects and discussions with other departments to ensure seamless collaboration and alignment on company objectives.
Develop project plans, allocate resources, and monitor progress to ensure successful project delivery.
Liaise with BPO partners in regular business reviews to ensure performance metrics are met and to address any operational challenges.

Core Skills/experience

Minimum of 5-7 years of experience in operations management, with at least 3 years in a team leadership role.
Proven experience in managing or being involved in Business Process Outsourcing (BPO) operations.
Experience in automation and process improvement.
Demonstrated ability to lead, mentor, and develop team members.
Experience in cross-departmental project coordination and collaboration.
Strong leadership and team management skills.
Analytical mindset with strong problem-solving abilities.
Proficiency in operational management tools and software.
Ability to manage multiple projects and priorities simultaneously in a fast-paced
environment.

What’s on offer

Permanent contract with a competitive salary.
Flexible personal budget on top of your base salary.
A hybrid model.
A fast-growing company with good opportunities to keep learning and developing.
An international, dynamic, and creative environment where more than 50 nationalities interact.
A great working atmosphere with a strong team spirit.
Clear organization structure and open communication.
Ability to grow and be part of a company with a big impact on people's lives.

Our recruitment process

Step 1: Interview with our Recruiter to get to know you and your experience
Step 2: Interview with the company's Operations Manager
Step 3: Interview with Senior Management