Operations Manager with English (BPO)

Meet your
Recruiter!

Maria Rocha

Array

Being part of a company committed to helping protect the financial system on which millions of people depend is one of your career goals. Apply now to know more!

Are you someone with ambition and the drive to succeed, solution-focused and passionate about leadership, and focused on developing others?

Our client is a fast-growing digital identity technology provider, your main mission will be leading the Operations Team, which will play an important role in strategy and execution and help your team mature and evolve.

Languages

Full professional level of English

Barcelona

Main Responsibilities

Develop, implement, and review Ops policies and procedures
Collaborate with different teams (quality management, content management ) to ensure quality and results
Make key policy, planning, and strategy decisions
Implement successful coaching for analysts
Promote a team culture that encourages top performance and high morale
Work with senior stakeholders
Recruit, select, train, coach, counsel, and performance manage employees
Optimize performance feedback and performance management processes
Track and manage training needs

Core Skills/experience

At least 7 years of experience in Operations Management, with at least 4 years in a managerial role
Proven experience in managing large teams (+80) and complex operational processes, preferably in a BPO environment
BPO experience is highly valued
A degree in any field related to operations management. A Master’s degree is a plus
Knowledge or exposure to financial service/KYC or fintech
Ability to work independently in a fast-paced environment and adapt quickly to changes
Experience leading people through change
Experience in a role with organizing and structuring work for self and others
Experience dealing with multiple stakeholders
Project management/planning experience
Analytical and problem-solving abilities, with a focus on data-driven decision-making

What’s on offer

Permanent contract with a competitive salary
Flexible personal budget on top of your base salary
A hybrid model
A fast-growing company with good opportunities to keep learning and developing
An international, dynamic, and creative environment where more than 50 nationalities interact
A great working atmosphere with a strong team spirit
Ability to grow and be part of a company with a big impact on people's lives

Our recruitment process

Step 1: Interview with our Recruiter to get to know you and your experience
Step 2: Interview with the CFO
Step 3: Business Case with the CFO
Step 3: Meet the team