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Facebook Customer Support w/ Native Level of German

Native level of German
Good level of English (B2, C1 or C2)
Customer Service & Technical Support
Are you a German speaker with great communication skills and do you have a heart for the customer care field? Do you want to work for a famous social media tools, such as Facebook? Do you want to have an international career?  If all your answers were yes, keep on reading!

Imagine gaining work experience in the German market, while working for one of the well-known outsourcing companies in Lisbon. Imagine working for a company that believes that the key to a successful workplace is constantly about innovating and experimenting.

Principais Responsabilidades

  • Building a strong customer relationship through a prompt resolution to clients' issues regarding sales, product and services
  • Understanding the prospective client’s profiles and needs 
  • As our client offers a variety of projects, they offer a variety of job openings, adapted to your interests and skills: contact with the client can consist in mainly written correspondence or contact over the phone
  • Using a range of tools to interact with customers by email and social media - at the same time developing great skills that will help boost your career 
  • Strengthening relationship with developed client portfolios

Competências-chave / experiência

  • Expertise in customer service over the phone is a plus
  • Excellent communicator and listener
  • Creative decision-making skills and proven ability to work independently
  • A constant motivation for identifying and understanding the customer's needs
  • Good team-player who radiates positivity
  • Solid keyboard skills and an understanding of MS Office

O que se oferece?

  • Employment with the world's leading company in the digital industry
  • Free Portuguese language courses, sports activities and organized events
  • Initial flight expenses refunded 
  • Introductory and continuous training and certifications
  • Flexibility in working hours
  • Stable position and long-term contract
  • Fully paid training
  • A dynamic business casual environment with international colleagues
  • Competitive salary 
  • Negotiable brands and starting date 

O que é que pode aprender?

  • To develop your professional experiences in customer service
  • To improve your communication and problem-solving skills
  • To work in an international environment
  • To grow within a renowned multinational company


  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Online test to check communication skills
  • Step 3: Phone interview with the company’s HR department
  • Step 4: Interview with the company’s HR department

Não hesite! Fale com o nosso recruiter!

Amber Roelse:
Trainee Recruitment Consultant

Dutch & English
+34 931 222 232
Quer saber mais sobre a Amber? Clique aqui!

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