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Training Manager w/ Fluent level of English

Idiomas clave:
Fluent level of English 
Customer Service & Technical Support
Do you have experience managing a team of trainers in an international company? Do you want to take the next step in your career in one of the fastest growing companies in Barcelona? If you have excellent leadership skills, this is the perfect opportunity for you!

As a Training Manager, you will be managing the training department, respond to the training needs of the company and implement new training depending on the changing needs. Accordingly to the companies’ policy and high standard of the client, you will be innovating the training structures in a proactive way.

Our client is working on a brand new project for a well-known international online tech-company. This client is currently a market leader focused on quality and aiming to change their strategy in order to increase their users' experience. 

Responsabilidades Principales

  • Manage a team of 5-10 trainers  
  • Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and internal trainings
  • Define and develop new training depending on the companies needs
  • Ensure continuous improvement of program training materials
  • Provide thought leadership to training and policy teams
  • Define measurement concept for training success to allow to track new hire learning curve
  • Occasionally travel to new sights to support training departments


  • 2+ years of experience in a training leadership role preferably in an international environment
  • Good knowledge of Quality/Process Improvement techniques
  • High level of energy, drive, enthusiasm, initiative and commitment
  • Excellent communication, consulting, influencing and interpersonal skills
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for ensuring a world-class support experience for our community
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams

¿Qué se ofrece?

  • Permanent contract
  • Benefits package including private health insurance
  • Dynamic and multicultural environment
  • Great office with modern workplaces in the city centre of Barcelona
  • Opportunity to grow and help shape the development of a new location right from the start
  • Highly motivated and dedicated team with flat hierarchies and informal culture

¿Qué aprenderás?

  • To manage an international team of trainers 
  • To design effective training plans 
  • To be in a high growth environment. Being part of a company in its early stage and contributing to its professional growth.


  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the Director of the HUB

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