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Senior Corporate Travel Consultant w/ GDS (Amadeus/Galileo/Sabre)


Hiring Company
Ubicación:
Barcelona
Idiomas clave:

High level of English

Sector:
Tourism
Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for a Senior Corporate Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.

Responsabilidades Principales

  • Master Customer Service, having a vocationally customer-focused mindset.
  • Keep high satisfaction standards and exceed customer expectations as much as possible.
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Help achieve very low churn rate of existing accounts by addressing/solving problems.
  • Stay up-to-date with new features and product launches.
  • Help define and establish best practices altogether with the rest of team.
  • Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
  • Suggest innovative ideas to increase sales and improve customer experience.
  • Adapt fast to continuous changes and contribute to making them happen in a smooth way: they are a growing start-up!

Experiencia/Habilidades

  • Proven previous deep experience using Amadeus and or Galileo platform is a must (2-3 years)!
  • Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday.
  • Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must.
  • Proven experience going above and beyond to provide an amazing service that delights customers.
  • Deep experience using ticketing tools or any similar software.
  • You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
  • Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
  • Smart, fast learner, and resourceful. Tech savvy.
  • Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. 
  • Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
  • Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
  • Coachability: you are willing to develop yourself through listening to those around you and learning from them.
  • You are used and open to get and give constructive feedback.
  • A true owner, you feel comfortable working outside of your comfort zone if needed.

¿Qué se ofrece?

  • Competitive compensation including equity in the company.
  • 24 vacation days per year and flexible working hours.
  • Health perks: Choose between a private health scheme or a gym allowance.
  • "Flexible compensation plan" to help you diversify and increase the net salary.
  • Free Spanish classes.
  • Yoga and meditation.
  • Free coffee and beverages, fresh fruit and other breakfast stuff.

¿Qué aprenderás?

  • Become an expert on GDS for air/rail/hotel
  • Improving intercultural competences

Steps

  • Step 1: Interview with our Recruiter to get to know you better and check your GDS knowledge
  • Step 2: Face-to-face Interview with the company’s Hiring Manager

¡No seas tímido! ¡Pregunta a tu recruiter!

Kim Kretschmer:
Trainee Recruitment Consultant

Idiomas clave:
German - English
+34 931 222 232
¿Quieres saber más sobre Kim? Click here!

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