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Digital Customer Care and Sales Advisor w/ Native level of Spanish and Fluent in English

Ubicación:
Barcelona
Idiomas clave:

Native of Spanish

Fluent level of English 

French is a plus

Sector:
Customer Service & Technical Support

Our client is a modern and innovative company looking to develop its mobility and payment platform for the transport industry. They are searching for a positive-minded person to encourage new and existing customers to purchase their innovative products and services.

You would help their customers complete their digital registration and product ordering process, answer incoming inquiries and call potential and existing customers. 

They value customer satisfaction highly, so they are looking for candidates with a sensitive approach and understanding of their customer needs to increase customer engagement, improve customer satisfaction and sales revenue.


Responsabilidades Principales

  • Complete telephony, digital and administrative tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact
  • Advise and educate clients on the digital services offered
  • Optimize opportunities for selling, cross selling and upselling products and services
  • Cultivate valued and meaningful relationships with new and existing customers
  • Follow up with potential or existing customers in a timely manner
  • Serve as the voice of the client and collect feedback to drive continuous improvement across all digital platforms and functional areas
  • Update and maintain the CRM to a high degree of accuracy and with minimal errors
  • Liaise effectively with all departments within the company to ensure that the needs of customers are met
  • Provide details of your performance against KPIs and personal achievements to managers

Experiencia/Habilidades

  • A native of Spanish and fluent in English
  • Passionate about the digital world and engaging with clients
  • Relevant customer service experience
  • Experience in digital sales, marketing, promotions, or telemarketing is a plus
  • Strong interpersonal, communication, presentation, and negotiation skills
  • Sales and target driven 
  • Good at multi-tasking, enthusiastic and positive attitude
  • Excellent telephone technique and etiquette
  • Managing various communication channels such as live chat, SMS, WhatsApp, social media DM, email, phone calls, etc.  
  • Proven record in working with and meeting KPIs
  • Experience using CRM software and sales tools
  • Proficient in MS Office including Excel
  • Calm under pressure

¿Qué se ofrece?

  • Competitive salary with performance-based bonus
  • 5 weeks’ annual holiday
  • Health insurance
  • Meal tickets
  • Monthly budget where you can choose products & services from an online platform
  • Corporate event attendance
  • One paid day each year as a volunteer
  • Personal budget to donate towards a cause of your choosing
  • Social events outside of work
  • Office refreshments
  • Notebook computer
  • Dynamic start-up environment with an international and fun team  



¿Qué aprenderás?

  • To work closely with international colleagues supporting various markets across Europe
  • Develop your career in a fast-growing company 
  • Gain knowledge on how to maintain client relations and develop leads
  • Become even more tech-savvy!



Steps

  • Step 1: Phone screening and interview with Babel Profiles 
  • Step 2: Interview with the a company representative
  • Step 3: Final interview with the country manager


¡No seas tímido! ¡Pregunta a tu recruiter!

Gemma May

Idiomas clave:
English
+34931222232
¿Quieres saber más sobre Gemma? Click here!

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