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Customer Service Coordinator w/ Native level of French

Ubicación:
Barcelona
Idiomas clave:
Native level of French
Advanced level of English
Advanced level of Spanish
Sector:
Customer Service & Technical Support

Great opportunity to join a young, innovative and proactive work team, creating an exceptional work environment. The growing company wants to incorporate a Coordinator for our Customer Service department. Reporting directly to the COO, the supervisor should assure an excellent customer service for the customers in Spain and France. 


Responsabilidades Principales

  • Boost the customer service department to levels of excellence;
  • Supervise and monitor our quality standards;
  • Define and supervise the KPI’s of the customer care department;
  • Maintain and update the documentation and the manuals used by the team (macros, help centre, FAQs, …);
  • Implement strategies to improve que efficiency of our contact centre tools (Zendesk);
  • Train new agents and detect training needs in the team;
  • Supervise a team of 14 international members: coaching, 1to1 meetings and review, establish the planning and sizing the team;
  • Involved in the recruitment process for new agents;

Experiencia/Habilidades

  • +2 years of experience in a similar role (Call Centre, Customer Service department, …) and in team management;
  • Good level of English and Spanish;
  • Communication skills, positive thinking and eager to help;
  • Customer oriented above al;
  • Excellence: capacity of organisation, planning and execution. Focus on details and work under pressure;
  • Team: collaborate with other departments, being able to share achievements, fails, successes and solving problems together;
  • Problem-solver mindset.

A plus if you have:
  • Experience in another e-commerce;
  • Knowledge of Zendesk. 

¿Qué se ofrece?

  • Attractive salary + ticket restaurant;
  • Social benefits: private health insurance, kindergarden and ticket transport;
  • English or Spanish classes once a week in the company; 
  • Internal and external trainings to build your career path and possibilities to grow in the company.
  • Great working environment, you will be part of an excellent motivated and professional team;
  • Schedules Monday - Friday from 9h to 18h;
  • The office is based in the heart of Barcelona (Diagonal - Aribau);
  • Free tea and fruit + afterworks.

¿Qué aprenderás?

  • To develop/improve your knowledge in e-commerce;
  • To work in an international growing environment.

Steps

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Study case
  • Step 3: Interview with the Hiring Manager

¡No seas tímido! ¡Pregunta a tu recruiter!

Didi Van Bree:
Recruiter Consultant

Idiomas clave:
Dutch and English
+34 931 222 232
¿Quieres saber más sobre Didi? Click here!

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