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Chat Support Agent w/ Native Level of German

Ubicación:
Barcelona
Idiomas clave:
Native level of German
Fluent level of English
Sector:
Customer Service & Technical Support
Technology and innovative ideas are your cup of tea? Would you like to use your enthusiasm for helping others? If you can see yourself putting this combination to work right in the vibrant city of Barcelona, take a look at this opportunity.

Our client is an industry leader in design and engineering who transforms and reinvents everyday life products. This company is about better ideas and better technologies. They are looking for a Chat Support Agent with a native level of German to join their team in Barcelona.

Responsabilidades Principales

  • Using a range of tools to interact with owners by email and chat and other channels
  • Helping and guiding owners in solving problems with their machines using modern diagnostic tools
  • Booking engineer visits and arranging to send spare parts to customers
  • Keeping an eye out for opportunities to upgrade owners up to new and exciting products that the company regularly launches. Our client will pay you commission on those sales so long as you meet reasonable targets

Experiencia/Habilidades

  • Expertise in customer service or sales over the phone and online platforms
  • Excellent communicator who deeply cares about the customer experience
  • Good team-player who radiates positivity in every interaction
  • Active listener continually on the hunt for opportunities to delight
  • Solid keyboard skills and an understanding of MS Office
  • Enjoys the thrill of converting customer service into sales

¿Qué se ofrece?

  • Extensive training provided to deliver the best possible service
  • Salary: 25,000€ Gross + benefits + commission
  • Interesting discount on the company's products
  • Full-time contract
  • Commonplace working environment in Barcelona
  • A competitive salary package

¿Qué aprenderás?

  • Communication skills where you learn how to listen and ask the right questions in order to engage in the customer´s needs
  • In-depth knowledge about the service/product offered
  • Navigating and using different CRM/ACD/mailing systems

Steps

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: F2F/Skype interview with the company directly

¡No seas tímido! ¡Pregunta a tu recruiter!

Sharika Lachman:
Trainee Recruitment Consultant

Idiomas clave:
Dutch / English
+34 931 222 232
¿Quieres saber más sobre Sharika? Click here!

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