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B2B Customer Care Specialist w/ Native level of German

Ubicación:
Barcelona
Idiomas clave:

A native (or close-to-native) level of German
Advanced level of English
Another European language is a plus

Sector:
Customer Service & Technical Support
Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a fluent level of German, English and another European language, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Responsabilidades Principales

  • Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
  • Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
  • Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem solving
  • Contributing to team efforts with all other functions in order to meet objectives
  • Recommend improvements that will positively impact sales and efficiency
  • Manage customer satisfaction survey tasks and responses

Experiencia/Habilidades

  • Experience in Customer Service roles, preferably by phone and business-to-business
  • Excellent oral and written communication skills
  • Capacity to listen actively in order to identify prioritised customer needs
  • Team worker with a positive attitude that is willing to help wherever needed
  • Knowledge of CRM systems is a plus

¿Qué se ofrece?

  • Permanent contract
  • Competitive salary 
  • Restaurant tickets/Lunch vouchers
  • A complete and thorough training program
  • Extra holiday on Birthday

¿Qué aprenderás?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Steps

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Video interview with our Clients Global Recruitment Team
  • Step 3: Face-to-face or phone Interview with the Hiring Manager
  • Step 4: Phone Interview with the Country Manager(s)

¡No seas tímido! ¡Pregunta a tu recruiter!

Andreia Moreira:

Idiomas clave:
+34 931 222 232
¿Quieres saber más sobre Andreia? Click here!

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