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B2B Customer Care & Sales Support w/ Native or High level of Swedish

Ubicación:
Barcelona
Idiomas clave:

Native level of Swedish
High level of English

Sector:
Customer Service & Technical Support

Our client is a multinational manufacturer, marketer, and distributor of high-quality and technologically innovative products in the chemistry sector for well-recognized brands and local companies from the performance and transportation segments. 

The Company's global scale leveraged with its strong local presence is critical to enhancing its clients' performance, product appearance, productivity, and profitability.


Responsabilidades Principales

  • Be the client point of contact “from order to cash” solving customer inquiries and complaints. 

  • Assist customers and potential customers, distributors, and other roles associated with the business.

  • Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met.

  • Understand customers'/ companies’ needs and advise order proposals. 

  • Troubleshoot delivery, shipping, and order issues. 

  • Be responsible for offer management, price calculations, and invoicing process. 

  • Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.

  • Maintain and optimize a client portfolio.

  • Support the sales team.


Experiencia/Habilidades

  • Great communication skills on a high level of Swedish and English.

  • Bachelor's degree or equivalent.

  • At least 1 year of experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry.

  • Knowledge of SAP, Salesforce or another CRM tool will be a plus.

  • Proficient in Word and Excel.

  • An organized person, adaptable to different situations, and able to multitask.

  • An excellent team player that is able to collaborate with others.

  • Strong customer-focused service mentality with high attention to detail.


¿Qué se ofrece?

  • Permanent contract with a 3-months training.

  • Attractive salary and benefits package upon the employee, including health insurance and life insurance.

  • Professional and career growth opportunities.

  • Work in a “best practice center” with an international atmosphere.



¿Qué aprenderás?

  • Have a better insight of an international company that operates in EMEA, North America, Latin America, and Asia-Pacific.

  • Work in an innovative, growing organization.

  • Gain technical knowledge of the product and services our client offers.


Steps

Step 1: Phone call and interview with Babel Profiles.

Step 2: 30-minutes informational call with the Company.

Step 3: Interview with a Sales Representative.

Step 4: Interview with the Project leader.

¡No seas tímido! ¡Pregunta a tu recruiter!

Tessa Van Beusekom

Idiomas clave:
English - Dutch
+34931222232
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