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    Technical Support Engineer w/ Native Level of French

    Ubicación: Barcelona


    Are you passionate about IT and do you have at least 2 years of experience in Level 2 Support? Then keep on reading!

    Our client is a leading provider of data protection and recovery solutions that assure organisations that their data can be recovered whenever necessary. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world.

    Based in the EMEA HQ, the responsibilities of a Technical Support Engineer will entail:
    - Receiving technical requests and providing support and solutions for a product or issue by phone, email, or chat
    - Applying technical knowledge to solve complex problems and advise customers on solutions
    - Researching, analysing, and resolving complex functionality and usability related issues
    - Maintaining knowledge of Support policies, procedures, tools and systems

    Key Languages:
    - Native level of French
    - Advanced level of English
    - Advanced level of German, Spanish, and/or Italian would be a plus

    Core Skills/Experience:
    - Strong customer service focus and experience in technical support level 2
    - Excellent oral and written communication skills
    - Experienced in virtual platform such as Microsoft Hyper-V, VMware, or Citrix Xen
    - Proactivity and demonstrated ability to assess customer requirements, identify business problems, and demonstrate proposed solutions 
    - Network Basics - OSI, IP Address, TCP\IP, UDP, FTP, Ping, Telnet, Netstat, Etc.
    - Network protocols - Http, Https, SSL, SMTP
    - Server administration 

    What’s on Offer:
    - Permanent contract after the trial period
    - Competitive compensation package and commissions
    - Private health insurance (including partner and children)
    - Life insurance
    - Flexible pay, if preferred
    - Starting date: ASAP
     




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