• Booking Agent w/ Native level of Dutch/Flemish

    Ubicación: Barcelona


    Are you a world traveler? Would you like the opportunity to start a career in the tourism sector without formal experience? In this position, the company offers a complete training, allowing you to become a real Booking Agent and work in an international and stimulating environment. This could be the opportunity for you!

    Our client B2B tour operator that offers a tailor-made travel sales offer for major brands. They connect people all over the world to help them find unique luxury traveling experiences. 

    They are looking for a Booking Agent with a native level of Dutch or Flemish and high level of English to join their Customer Service team in Barcelona.


    Main Responsibilities:
    As a Booking Agent, your responsibilities include:
    - Resolving disagreements between customers and their accommodation providers via phone, email, and social media (both in Dutch/Flemish and in English)
    - Providing quick and creative solutions to complex issues for travelers all around the world
    - Communicating with customers in a friendly manner while acting as an ambassador for the brand
    - Managing and constantly updating customer information


    Key Languages:
    - Native level of Dutch or Flemish
    - High level of English


    Core Skills / Experience:
    - Must possess very good communication skills, both orally and in writing
    - Able to express ideas in a coherent and concise manner
    - Proven experience in resolving complex issues
    - Potential candidates must demonstrate a clear motivation to learn and grow
    - Previous experience in a customer service position is a plus


    What's on offer:
    - Competitive salary + bonus
    - Working hours: 39h rotating shift with two weekends off a month
    - Centrally located office 
    - International and dynamic work environment 
    - Private Health Insurance - "Healthy Day " Fruits offered weekly
    - Registration free + discount to the nearby gym


    What will you learn:
    - Improving intercultural competences
    - Gain interpersonal skills 




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