Jobs
Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.
Configure, develop, and maintain the Ivanti Neurons ITSM platform.
Integrate the ITSM tool with other enterprise systems and services.
Design and implement ITSM processes following ITIL best practices.
Act as a point of contact between the client and third-party vendors, driving improvements.
Build and maintain service offerings, reports, and dashboards within the platform.
Ensure development follows agile principles and internal standards.
Provide technical support for ITSM-related applications and interfaces.
Stay up to date with Ivanti Neurons and ITSM best practices.
At least 3 years of experience working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy.
Solid understanding of ITSM processes and ITIL best practices.
Hands-on experience with system integration, configuration, and support.
Strong skills in MS Office tools (Excel, Word, etc.).
Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.
Familiarity with HTML, XML, and working with web services/APIs.
Comfortable working under pressure and meeting deadlines.
Permanent contract
Hybrid work model (4 days per month in the office)
23 days holidays
Birthday off
10% discount on all the company’s products
Languages Courses
Specific training
Medical insurance
Multicultural work environment
Career Growth Opportunities
Step 1: Interview with a member of our team
Step 2: Interview with the hiring manager
Step 3: Interview with the team´s Director
Contacto
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