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Telecommunication Customer Advisor w/ Native level of Dutch or Flemish

Location:
Barcelona
Key languages:
Native Dutch or Flemish
Fluent level of English
Sector:
Customer Service & Technical Support
Our client is an international and centrally-located company that is working for a well-known Belgian telecommunication company. They offer their customers digital television, telephone contracts, and internet contracts in different countries. For the Customer Care team, they are looking for communicative and motivated candidates to contribute to customer satisfaction. 


Main Responsibilities

  • Following the (paid) 2-week training, where they will teach you everything about the company, the products and client contact
  • Friendly answering the phone and helping your customers over phone and e-mail
  • Giving advice and offering them guidance and solutions for possible (technical) problems
  • Client support and providing information about different products and implementations
  • Remaining positive relationships with your clients and customers
  • Aiming for perfect customer satisfaction

Core Skills/experience

  • Perfect communication skills
  • Team-player
  • Positive and open attitude 
  • Motivation for contributing to customer satisfaction and their client´s success

What’s on offer

  • Fixed salary plus bonus
  • Permanent contract
  • Paid 2-week training
  • A pleasant and friendly work environment with flat hierarchies 
  • An open working atmosphere in which they listen to your ideas and suggestions 
  • A centrally-located office (El Poblenou) with views of the Mediterranean sea
  • Benefits package for the gym, childcare, transport, gourmet card and health insurance
  • Free Spanish language classes

What will you learn?

  • To provide the best possible service to your customers 
  • All the in & outs for payments queries 

Our recruitment process

  • Step 1: Phone screening and interview with your Babel recruiter!
  • Step 2: Interview with the hiring manager 

Don’t be shy! Just ask your recruiter!

Amber Roelse:
Trainee Recruitment Consultant

Key languages:
Dutch & English
+34 931 222 232
Want to know more about Amber? Click here!

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