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Telecommunication Customer Advisor w/ Native level of Dutch or Flemish

Location:
Barcelona
Key languages:
Native level of Dutch or Flemish
Good level of English
Sector:
Customer Service & Technical Support
Dreaming about working in sunny Barcelona close to the beach? Do you like to make other people happy by assisting them with a smile? Would you like to work in a dynamic and personal team? (rated 4,7 out of 5 by our candidates!) Do you speak Dutch or Flemish on a native level? Have a look!

Our client is an international and centrally-located company that is working for a well-known Belgian telecommunication company. 
They offer their customers digital television, telephone contracts, and internet contracts in different countries, right from their office in El Poblenou, with an astonishing view of the Mediterranean sea

For their customer service team, they are looking for an enthusiastic candidate who is willing to take an extra step to ensure a high customer satisfaction.
As Telecommunication Customer Advisor, it is your task to guide the customers through the best possible experience and assist them on a highly personalized level.

Main Responsibilities

  • Assisting customers over the phone with answering questions and providing information on various products and applications
  • Keeping high satisfaction standards and maintaining good relationships with the customers by exceeding the expectations as much as possible
  • Advising customers and offering solutions, and if necessary forward the customer to the right center
  • Ensure that all questions and incidents are solved and documented
  • Supporting clients with technical issues 

Core Skills/experience

  • High control of customer-friendliness, with a professional and customer-oriented attitude
  • Strong character, perseverance, and enthusiasm: someone who is able to adapt to constant changes with a positive mindset
  • Problem-solving personality in combination with the possibility to think 'out-of-the-box'
  • High motivation to contribute to customer satisfaction and willingness to improve it
  • Eager to learn: you are open to developing yourself by listening to the people around you and are amenable to feedback

What’s on offer

  • Fixed salary plus bonus
  • Permanent contract
  • 2 weeks of (paid) training
  • A pleasant and friendly work environment with flat hierarchies 
  • An open working atmosphere in which they listen to your ideas and suggestions 
  • Possible benefit package including a discount for the gym, childcare, transport-card, gourmet-card and health insurance
  • Free Spanish language classes
  • Starting date: 29/10/2018

What will you learn?

  • Listening and asking the right questions in order to engage in the customer´s needs
  • Telephone communication skills
  • In-depth knowledge about the service/product offered
  • Navigating and using different CRM/ACD/mailing systems

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the HR Manager and Psychometric Test

Don’t be shy! Just ask your recruiter!

Puck de Hoog:
Junior Recruitment Consultant

Key languages:
Dutch - English
+34 931 222 232
Want to know more about Puck? Click here!

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