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Technical Customer Support Advocate w/ Advanced level of English and Spanish

Location:
Barcelona
Key languages:
w/ Advanced level of English and Spanish
Sector:
Customer Service & Technical Support
Become part of a fast-growing SaaS company that produces millions of forms every month for well-known, international clients. The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. They make every interaction count!

Main Responsibilities

  • Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
  • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users
  • Follow best practices in data collection, tagging, and tracking
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction 
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s

Core Skills/experience

  • Knowledge of software development languages and technologies (preferably web or mobile)
  • Knowledge of Typeform at end-user level (we’ll turn you into a guru when you join us)
  • Experience working in the software industry
  • Strong communication skills, and fluency in verbal and written English and Spanish 
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
  • Organized, self-motivated, and detail-oriented
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Team player with demonstrated ability to execute across a cross-functional team
  • Schedule flexibility. Availability to work on weekends or bank holidays would be a plus
  • Demonstrated ability to show empathy and take ownership of customer queries
  • You speak English and Spanish fluently 

What’s on offer

  • A competitive salary 
  • Two offices - HQ and The Beach House 
  • Catered Lunch
  • Fresh Fruits
  • Barception 
  • An international, diverse, modern and creative environment 

What will you learn?

  • Always be up-to-date with the newest support strategies
  • Be a part of an international team in a fast-paced, quickly evolving tech start-up environment 

Our recruitment process

  • Step 1: a first call with our Recruiter
  • Step 2: Cultural interview
  • Step 3: Case Study
  • Step 4: Team interview

Don’t be shy! Just ask your recruiter!

Cecilia Bengtsson:
Recruitment Consultant

Key languages:
Danish - Swedish - English - Spanish
+34 931 222 232
Want to know more about Cecilia? Click here!

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