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Service Desk Specialist w/ Fluent Level of English

Key languages:

High Level of English

SaaS Startup

Are you an ambitious and energetic person? Are you willing to join a new exciting journey in a growing startup that is on a mission to change the world? If so, we need to talk!

Alaya by Benevity is a technology startup that enables companies to build a compassionate, purpose-driven culture and engage employees while serving the community—all through one platform. The company has recently set up its offices in Barcelona and is on a mission to grow the team!

We are looking for a Service Desk Specialist, to join our team in Barcelona. 

Main Responsibilities

You will possess excellent communication skills and be equally proficient in providing support in person, via video conference, email, and instant messaging. You enjoy working with people and are eager to answer your teammates' questions clearly and confidently. In addition to general skills, you are curious to learn and will be expected to continue to build your subject matter expertise in several specialist areas.  Among other tasks, you’ll work on:

  • Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting, through to delivering a solution 
  • Provide assistance and training concerning the use of hardware and software: including our software platforms, email configuration, network tools, Operating System updates and printing 
  • Image computers and manage packages using our Enterprise Management Software Suite 
  • Maintain the technical assets at our offices such as network, printers, telephony, video conference, and shared display screens 
  • Maintain meeting rooms and video conference equipment, provide training or hands-on assistance during key presentations or meetings
  • Implement employee access, authentication, and authorization to Benevity software systems
  • Assist in the evaluation of vendor patches, releases, and new products
  • Maintain accurate/current documentation of infrastructure, processes, and knowledge base articles
  • Ability to work remotely and in the office as needed
  • Travel may be required

Core Skills/experience

  • A high level of English is required. 
  • Bachelor's degree in an IT-related discipline or related field.
  • At least 4 years of experience in an IT-related role. 
  • A strong work ethic and good interpersonal skills  
  • Work independently to complete tasks and work well in a team 
  • A current, industry-recognized certification in hardware/software troubleshooting (A+, Network+, ACMT, ACTC) or in pursuit of same
  • Experience using Okta Workflows and Universal Directory an asset
  • Excellent hardware and software troubleshooting skills
  • Experience working in a corporate environment utilizing AD, DNS, SMTP, Firewalls/NAT, WIFI
  • Working knowledge of macOS, Windows 10, Windows Server 2012/2016 & Linux (CentOS/RHEL)
  • Experience using Microsoft 365 suite of applications & MS licensing
  • Desire to meet new people and teach others as part of our Launchpad onboarding
  • Understanding of infrastructure as code
  • Familiarity with popular third-party SaaS-based applications 

What’s on offer

  • Competitive Salary + bonus
  • Options plans
  • You can work independently and express your creativity when presenting new solutions and alternatives to the team
  • You will be part of a young, dynamic and motivated team that wants to have an impact on the world
  • A great, entrepreneurial, and empowering work environment, and motivating role with the possibility of taking more responsibilities and going the extra mile 
  • Every employee receives 20 hours per year to volunteer for projects of their choice 
  • You'll be joining a start-up in an exciting stage of fast growth and international expansion. The sky's the limit. 

What will you learn?

  • This is an excellent opportunity to join a fast-growing SaaS startup and become a crucial asset in the company with interesting development possibilities
  • You will be working in a truly dynamic, collaborative, and entrepreneurial environment

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the Hiring Manager
  • Step 3: Interview with the CEO/ HR

Don’t be shy! Just ask your recruiter!

Natalia Serrano Rins

Key languages:
English - French - Catalan - Spanish
Want to know more about Natalia? Click here!

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