Looking for a job in
Marketing?,Customer service?, Technical support?, Finance?, Accounting?, Human Resources?, Logistics?, Office Support?, Sales?, Tourism?

Service Delivery Manager w/ Fluent Level of English

Location:
Barcelona
Key languages:
Fluent level of English
Fluent level of German, French or Spanish would be a plus​
Sector:
Tourism
Are you enthusiastic about communication, productivity and efficiency? Your collaborative work style permits you to bring value that makes a positive impact meanwhile it motivates others to meet the challenges of a highly customer focused environment?

Our client is a well-known international company, leader in the Tourism sector and present in nearly 120 countries. They are looking for enthusiastic customer oriented individuals who can offer an all-round extraordinary business travel experience to one of their most important clients in the EMEA region. 

Main Responsibilities

  • Main responsible for meeting high-end service delivery across all teams and for the client travel management
  • Supervising coaches and counsellors as well as ensuring a high customer service level given by all teams
  • Guarantee positive atmosphere within the working environment by focusing on people management and development
  • Ensuring business profitability, productivity and operational cost objectives by providing high-end leadership

Core Skills/experience

 
  • 3-5 years of combined experience as an Operations Manager or Service Delivery Manager and leading teams preferably in the tourism industry
  • Ability to motivate, develop and guide a team by using appropriate methods and interpersonal skills
  • Passion for the tourism industry and for leading a large and diverse group in a fast moving environment where adaptability is an inevitable skill
  • Ability to establish priorities within work, work autonomously and archive objectives without supervision
  • Skilled in problem-solving and able to give solutions timely
  • Must be passionate about the tourism industry
  • Strong organization and communication skills
  • Positive, enthusiastic and passionate mindset 

What’s on offer

  • Permanent Contract
  • Competitive Salary and benefits package 
  • Dynamic and fast growing environment
  • Employee Development & Training

What will you learn?

  • Managing an international team of performance coaches meanwhile identifying and elimination root cause barriers to productivity, quality and accuracy
  • Interacting in a continuously growing and developing company and taking over responsibilities
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedure

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the Director of the HUB

Don’t be shy! Just ask your recruiter!

Anaïs Jordy:
Recruitment Coordinator

Key languages:
German - French - Italian - English - Spanish
+34 931 222 232
Want to know more about Anais? Click here!

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