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Reservation Specialist w/ Native level of German

Location:
Barcelona
Key languages:

A native (or close-to-native) level of German
Advanced level of English
Another European language is a plus

Sector:
Customer Service & Technical Support
Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Our Reservation Specialists will work with businesses of all sizes across a multitude of industries and the role involves engaging with our customers and prospects via phone and email.

Main Responsibilities

  • Handle inbound calls and other methods of communication (e.g. email) with new prospects and existing customers to facilitate all reservations.
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators.
  • Accurately record notes clearly in all relevant systems.
  • Recommend improvements that will positively impact sales and efficiency.
  • Perform other duties as assigned.

Core Skills/experience

  • Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanour).
  • ‘Can-do' attitude; demonstrates positive attitude toward others; will assist in all areas as needed.
  • Works well in a team environment.
  • Familiarity with CRM systems a plus.
  • Maintains high productivity/high energy level.
  • Results driven.
  • Flexibility to work the hours required
  • Willingness to go beyond the job description to meet business goals.

What’s on offer

  • Permanent contract
  • Competitive salary 
  • Restaurant tickets/Lunch vouchers
  • A complete and thorough training program
  • Extra holiday on Birthday

What will you learn?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Video interview with our Clients Global Recruitment Team
  • Step 3: Face-to-face or phone Interview with the Hiring Manager
  • Step 4: Phone Interview with the Country Manager(s)

Don’t be shy! Just ask your recruiter!

Andrea Casajuana:
Junior Recruiter Consultant

Key languages:
German - English - Spanish - Catalan
+34 931 222 232
Want to know more about Andrea? Click here!

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