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Process Analyst w/ Fluent Level of English

Location:
Barcelona
Key languages:
Fluent Level of English 
Sector:
Logistics & Supply Chain
You will be part of The Cloud Systems & Services team, which is responsible to optimize the business processes required for the business. This includes offering shared services through the company's owned Shared Service Center outsourced to service partners.

Main Responsibilities

  • Define and design central operations to support TD Cloud Business
  • Define SLAs and measure results
  • Maintain, manage and constantly improve central services
  • Ensure that standard procedures related to incident identification and resolution are in place
  • Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of the first level support function across locations within regional scope
  • Implement and monitor procedures for processing of all incoming service desk calls and ensure effective resolution of issues and incidents 
  • Ensure escalation of recurrent issues/incidents requiring generic system/ software / configuration / infrastructure changes

Core Skills/experience

  • Solid understanding of eCommerce
  • Proven analytical and problem-solving abilities
  • Exceptional customer service orientation
  • Capable of working independently, and having responsibility as an individual 
  • Comfortable working in an international results driven project organisation
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project Experience of Software Licensing, Support, or Customer Service functions definite advantage
  • Experience in managing distant or virtual teams in a service desk environment preferred.
  • Technical Know-how to provide assistance to Service desk staff tools such as: SAP, MS office products, hardware, and operating systems as well as knowledge of programming languages, diagnostic utilities, monitoring tools, etc.
  • College diploma or university degree in the field of computer science, information sciences, or related field and/or 2/3 years staff management experience.
  • Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.
  • Ability and Willingness for business travel is required.

What’s on offer

  • Stable contract
  • Competitive salary
  • Possibility to grow in an international company
  • Everyday fresh fruit and breakfast
  • Access to an in-house canteen
  • Nutritionist and Physiotherapist on site
  • Gym allowance 
  • Private Health Insurance
  • Transportation possibilities 
  • Team-building events

What will you learn?

  • To develop your knowledge as a Process Analyst 
  • To improve B2B communication skills
  • To improve your communication skills by working in a team
  • To work in an international environment

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better
  • Step 2: Face-to-face Interview with the company’s Hiring Manager

Don’t be shy! Just ask your recruiter!

Carla Van Uffelen:

Key languages:
Dutch - English
+34 931 222 232
Want to know more about Carla? Click here!

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