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Philips Customer Service Agent w/ Native Level of Dutch

Location:
Lisbon
Key languages:
Native level of Dutch
Good level of English 
Sector:
Customer Service & Technical Support
Imaging gathering experience while working for one of the best-known companies in the world, in an office located in sunny Lisbon! Imagine working for a company that believes the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. 

Our client, has an exciting project for Philips, headquartered in the Netherlands, which is a leader in its field of providing diversified technology! It provides innovative products in the areas of healthcare, consumer lifestyle as well as lighting. 

Sounds like a client you'd want to work for for your next career step along with international, friendly and ambitious colleagues? Keep reading! 

Main Responsibilities

  • Provide optimal advice regarding different queries of your clients after listening to their questions and concerns via phone, e-mail and chat;
  • Help your clients with respect to orders, deliveries, returns and payments;
  • Liaise with external sellers;
  • Educate your clients about the company's products;
  • Achieve strong customer satisfaction with a focus on quality and results.

Core Skills/experience

  • Excellent communicator and listener;
  • Creative decision-making skills and proven ability to work independently;
  • A constant motivation for identifying and understanding the customer's needs;
  • Good team-player who radiates positivity;
  • Solid keyboard skills and an understanding of MS Office.

What’s on offer

  • Employment with the world's leading company in the digital industry;
  • Free Portuguese language courses, sports activities and organized events;
  • Initial flight expenses refunded;
  • Introductory and continuous training and certifications;
  • Rotational shifts;
  • Stable position and long-term contract;
  • A dynamic business casual environment with international colleagues.

What will you learn?

  • To develop your professional experiences in customer service;
  • To improve your communication and problem-solving skills;
  • To work in an international environment;
  • To grow within a renowned multinational company.

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process;
  • Step 2: Online test to check communication skills;
  • Step 3: Phone interview with the company’s HR department;
  • Step 4: Interview with the company’s HR department.

Don’t be shy! Just ask your recruiter!

Jessica Göpel:
Recruitment Team Leader

Key languages:
German - English - Spanish
+34 931 222 232
Want to know more about Jessica? Click here!

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