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Payroll Customer Service Coordinator w/ native level of Spanish

Key languages:
Native leve of Spanish.
Full-professional level of English.
Human Resources
Our client is a multinational BPO company providing HR and Payroll Services in approx. 140 markets all over the globe.
They work with more than 740,000 organizations to help their people work smarter, embrace new challenges, and unleash their talent.
They are looking for candidates for a Payroll Customer Service Coordinator to manage a team of 5 Payroll Specialists in order to deliver quality service for their clients.

Main Responsibilities

  • Supervising and motivation of the team of 5 payroll specialists.
  • Provide them support during their day to day work.
  • Distribution and control of the workload in order to reach the highest efficiency possible.
  • Participate in the recruitment and training of the team members.
  • Ensure the client’s satisfaction by monitoring and managing the client relationship.
  • In case of issues or requests, analyze the root cause and implement solutions.
  • Continuous improvement of services provided to the clients.
  • Liaise with other departments to meet client service criteria and be continuously updated on processes.
  • Maintain the relationship between the team and other operational areas.

Core Skills/experience

  • University degree – Labor/ Law.
  • Strong knowledge of Spanish payroll regulations and legislation.
  • Strong knowledge or payroll applications (A3, Sage, Oracle or SAP).
  • Previous experience in payroll at least 5 years and at least 1 year in managing a team.
  • Experience from Outsourcing company (providing payroll services to multiple clients from different industries).
  • Native Spanish and full professional English.
  • Excellent ability to work under pressure and manage stressful situations (the expected workload is to manage around 500 salaries for multiple clients).
  • An analytical person with a problem-solving attitude and ability to define priorities.
  • Ability to motivate and manage the team.
  • Customer service skills.

What’s on offer

  • Excellent work experience in a multinational BPO company in Barcelona.
  • Motivational salary.
  • Employee benefits (Health Insurance, Life Insurance, Flexible Retribution etc.)
  • Possibility for a career growth and development.
  • Modern and international work environemt.
  • Offices in Poble Nou.

What will you learn?

  • You will improve your people management skills by managing a team of Payroll specialsts.
  • You will learn to manage priorities and take decisions under pressure.
  • You will become an expert in Spanish payroll for multiple clients.

Our recruitment process

  • Phone call with Babel Recruiter.
  • Face to face (or video) interveiw with Babel Recruiter.
  • Written Test.
  • Face to face interview with client (HR)
  • Face to face interview with client (Manager)

Don’t be shy! Just ask your recruiter!

Silvia Baldan:

Key languages:
+34 931 222 232
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