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(Part-time) Customer Care Agent w/ Native level of Dutch or Flemish

Location:
Barcelona
Key languages:
Native level of Dutch or Flemish
Good level of English 
Sector:
Customer Service & Technical Support

Are you on the lookout for a new career experience in customer advice? Do you get a kick from providing the best possible service to a wide range of customers? And are you wondering what working and living on the Mediterranean coast of Spain can be like? There’s no doubt this job has the answers for you!

Our client is a well-known Belgian outsourcing company with their office in the urban district of Poblenou.
You will be joining a dynamic and internationally oriented team, who rated the company with a satisfaction score of 4.7 out of 5!
If you are communicative, quick on your feet and a great team player you could be a great fit for the customer service team!

As a Customer Care Agent, it is your job to take ownership and responsibility of every customer, providing them with the right resolutions for their payment related queries. With every contact, you are required to deliver a personalized service that exceeds the customers’ expectations.


Main Responsibilities

  • Assisting customers by telephone or e-mail with questions and issues with their debit and credit cards (B2C)
  • Keeping high satisfaction standards and maintaining good relationships with the customers by exceeding the expectations as much as possible
  • Supporting customers and offering solutions, and if necessary forward the customer to the right center
  • Ensure that all questions and incidents are solved and documented

Core Skills/experience

  • High control of customer-friendliness, with a professional and customer-oriented attitude
  • Strong character, perseverance, and enthusiasm: someone who is able to adapt to constant changes with a positive mindset
  • Problem-solving personality in combination with the possibility to think 'out-of-the-box'
  • High motivation to contribute to customer satisfaction and willingness to improve it
  • Eager to learn: you are open to developing yourself by listening to the people around you and are amenable to feedback

What’s on offer

  • Competitive fixed salary plus bonus
  • Full-time or Part-time contract (39/32/24/20 hours a week)
  • An open working atmosphere in which they listen to the ideas and suggestions of their employees
  • Easily accessible office in the city center of Barcelona with views of the Mediterranean Sea!
  • Possible benefit package including a discount for the gym, childcare, transport-card, gourmet-card and health insurance
  • Free Spanish language classes

What will you learn?

  • Telephone communication skills where you learn how to listening and ask the right questions in order to engage in the customer´s needs
  • In-depth knowledge about the service/product offered
  • Navigating and using different CRM/ACD/mailing systems

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the HR Manager and Psychometric Test

Don’t be shy! Just ask your recruiter!

Puck de Hoog:
Junior Recruitment Consultant

Key languages:
Dutch - English
+34 931 222 232
Want to know more about Puck? Click here!

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