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Operations Manager w/ Native level of Dutch

Key languages:
Native level of Dutch/Flemish
High level of English
French is a plus
Customer Service & Technical Support

Do you have experience managing teams and operations in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you!

Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the teams as well as to ensure that the teams perform great, we are currently looking for an Operations Manager.

Main Responsibilities

  • Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams
  • Ensuring a great, consistent customer experience that matches your clients´ vision and mission
  • Ensuring satisfaction of your current clients and reporting to the Country Director
  • Setting up objectives for your teams and following up their achievements, having 1-2-1 meetings
  • Keeping your team and Team Leaders motivated, and the service levels high
  • Implementing and pursuing different strategies in order to ensure your clients´ continued happiness
  • Following up issues and the absence of your teams
  • Organizing and planning schedules

Core Skills/experience

  • Previous experience as an Operations Manager in a Contact-Center
  • Effective Customer service management skills (communication and leadership)
  • Expertise in troubleshooting and analysis
  • Dynamism and the ability to motivate teams, hands-on
  • Quick-thinker, result-oriented and a team player
  • Responsible and organized, able to work closely together in a fast-paced environment
  • Experience working with clients (B2B)

What’s on offer

  • Competitive salary package with a fixed + variable compensation
  • Permanent contract
  • A dynamic and friendly environment with flat hierarchies
  • Centrally located office (El Poblenou) with views on the Meditteranean Sea
  • Free Spanish language classes and other interesting benefits

What will you learn?

  • Commercial and operational strategies in a fast-paced and dynamic environment
  • To apply strategic and analytical techniques, observing the market structure
  • Managing a diversity of Customer Service and Sales teams

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Phone/face-to-face interview with the company’s Country Director
  • Step 3: Face-to-face interview with the company’s Country Director

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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