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Junior Technical Specialist with a native level of Dutch

Location:
Barcelona
Key languages:
Native level of Dutch
Fluent level of English
Sector:
Customer Service & Technical Support
Do you enjoy helping other people? Would you like to join a global-leading company and work with passionate colleagues who work
every day to make our customers happy?

Then you have come to the right place! Everything we do is centred around working with people!

Main Responsibilities

As a Customer Representative some of your daily responsibilities will be:

- Providing Customer Service Level 1Technical Support via E-mail and telephone contact.
- Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
- Identification of needs, ability to detect opportunities to offer additional products, services and follow up.

Core Skills/experience

Requirements:

- At least 1-year experience in Customer Service, managing Requests and Complaints from customers in a multi-channel customer service platform.
- Command of MS Office and other basic computer tools, including Microsoft Office.
- Experience working with ERPs will be a big plus.
- Customer Service Orientation, quality awareness, open-mindedness and ability to learn.
- Good communication skills, critical thinking, positive attitude, team worker, works well under pressure and used to work on fast-paced environments.
- Ability to travel at least 20% of the time
- Experience in Continuous Improvement Processes
Native Dutch Speaker (C2 Level or equivalent). Fluency in English is also required.
- Candidates must be available to work full time in Barcelona, Spain.

What’s on offer

What we offer:

- Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- A full-time job, long-term contract, direct with the company.
- Bosch employees profit from various discounts including Power Tools and Home Appliances.
- Our working environment is fun, rewarding and offers room for creativity.

What will you learn?

  • To improve communication skills
  • In-depth knowledge about the service/product offered
  • To work in an international environment

Our recruitment process

  • Step 1: Phone screening with the Babel Recruiter 
  • Step 2: Online interview with the Babel Recruiter to get to know you better
  • Step 3: Face- to- face interview with the company´s Hiring Manager

Don’t be shy! Just ask your recruiter!

Andrea Casajuana:
Junior Recruiter Consultant

Key languages:
German - English - Spanish - Catalan
+34 931 222 232
Want to know more about Andrea? Click here!

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