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Junior Sports Customer Advisor w/ Native level of English

Location:
Barcelona
Key languages:
Native level of English
Native or full professional level of French
 
Sector:
Customer Service & Technical Support
Are you passionate about sports? Do you have a constant desire to challenge yourself? Are you interested in sports fashion and like helping others? If you speak English on a native level, then this is an amazing professional opportunity for you!

ASICS is a multinational and world-famous sports brand who manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for Junior Sports Customer Advisors with a sporty and positive attitude to join their new project in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the world. 

Main Responsibilities

  • Delivering a best in class consumer experience attending consumers in all sort of questions about their products through the different existing contact points (i.e.: phone, email,
    social media...)
  • Contributing and supporting the implementation of the Global Consumer Experience Strategy into the local market
  • Data entry and maintenance of data related to the consumers into the ticketing system & CRM
  • Managing cases and E-commerce questions using the software tools provided
  • Reviewing the information that ASICS delivers to the consumers at a local level in all possible sources (web, newsletters, Twitter, Facebook, posts, events,...)


 

Core Skills/experience

  • Enjoy taking care of and helping people
  • UK Native with High level of French
  • Knowledge of Social Networks would be highly valued
  • Team player who is also able to work independently
  • Attentive, empathetic, flexible and proactive
  • Good communication skills
  • Passionate about sports
  • Eager to learn



 

What’s on offer

  • Permanent contract 
  • Employee discount on ASICS products
  • Private health insurance
  • Tickets restaurant
  • Pension plan (starting from the 2nd year)
  • Free gym at the office + laundry services
  • Modern working environment
  • Joining an international company that is a premium True Sports Performance brand, leading
    the most important sports categories in main markets across the world.

 

What will you learn?

  • Provide the best consumer experience through different channels
  • Work in an international and fast-paced environment
  • Learn about the sports retail industry

 

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better
  • Step 2: Group Interview with role plays and written assignments
  • Step 3: Psychometric assessment and face-to-face Interview with the Manager

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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