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Junior Operations Assistant w/ native level of Portuguese

Key languages:

Native level of Portuguese
Professional level of English

Customer Service & Technical Support
Our client offers a private transportation system which, through an app, connects passengers with registered drivers. They are currently developing a new project in Portugal, with the aim of using the app for home food delivery.

Main Responsibilities

  • Resolving complex problems throughout  different platforms (email, chat or phone) for delivery partners
  • Setting up efficient processes for delivery partners’ acquisition, retention and overall satisfaction
  • Explaining policies and metrics to drivers
  • Identifying problems and resolving complex issues
  • Escalating the urgent issues to appropriate stakeholders and driving them to resolution if necessary

Core Skills/experience

  • University Degree
  • Summer internship is preferable
  • Strong communication and negotiation skills
  • Organized and methodical
  • Possess analytical and problem-solving skills
  • Empathetic and with a strong client-oriented skills

What’s on offer

  • Competitive salary
  • 6 months contract with renewal possibility
  • A high impact position where your ideas and suggestions matter

What will you learn?

  • Organization and prioritization of tasks in a multinational company
  • Commercial and operational strategies, working closely together with the sales management level and also with the different stakeholders
  • To apply strategic and analytical techniques, observing the market structure

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the company’s HR department
  • Step 3: Interview with the company’s HR responsible

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