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Helpdesk (Adidas) w/ Native level of German

Location:
Oporto
Key languages:
Native level of German
Advanced level of English
Sector:
Customer Service & Technical Support
Our client, Adidas, is looking for a Helpdesk Technician to join the Global Business Services team in Porto, Portugal. You will be responsible for providing guidance on Source To Pay processes and policies, including standard helpdesk and service support activities for internal customers and suppliers and continuous improvement within Source To Pay operations.

Main Responsibilities

  • Provide guidance for internal customers on Source To Pay processes and policies and resolve queries for internal customers and suppliers
  • Perform standard helpdesk and service support activities
  • Review queries for all relevant process areas (supplier management, invoice issues, etc.)
  • Identify potential problems and/or delays in resolution and notify the internal customer
  • Resolve document queries according to agreed procedures and archive documentation
  • Act as single Point of Contact for supplier requests

Core Skills/experience

 
  • Preferably graduate with economic oriented degree
  • Minimum of 1 year of business experience, broad background across different business functions.
  • Experience in helpdesk activities would be considered an asset.
  • Understanding of Source To Pay processes and compliance regulations tools
  • Excellent communication skills in German and English
  • Experiences in problem analysis & decision making, preferably in the Source To Pay context
  • Proven project management experience and knowledge of change management
  • Action oriented and solution minded team player with high degree of self-management
  • Proficiency in MS Office

What’s on offer

  • Competitive Salary + Performance bonus 
  • Meal vouchers
  • Birthday day off
  • Private Health Insurance 
  • Discounts on company's products
  • On site sport facilities 
  • Possibility to work on a fast-moving, innovative and international environment, dealing with all kind of different countries and cultures

What will you learn?

  • To improve your communication skills by working in a team
  • To work in an international environment
  • To grow within a dynamic and vibrant company

Our recruitment process

  • Step 1: Interview with our Recruiter
  • Step 2: Interview with the company’s HR department
  • Step 3: Interview with the company’s Team Leader/Manager

Don’t be shy! Just ask your recruiter!

Carolina Marques:
Recruitment Consultant

Key languages:
Portuguese - English - Spanish
+34 931 222 232
Want to know more about Carolina? Click here!

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