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Fashion Customer Advisor w/ Native level of German

Location:
Barcelona
Key languages:
Native (close to native) level of German
High level of English
Sector:
Customer Service & Technical Support
Luxury fashion & Retail is your passion? Imagine yourself working in a beautiful, international, young and innovative environment located in sunny Barcelona!
If you speak German and English and you love helping high-end fashion customers, keep reading! 

Our client is a leader in online luxury fashion & retail with international employees from all corners of the globe. 

Main Responsibilities

  • Deliver a best in class consumer experience attending consumers in all sort of questions about their products or services
  • Answering to customer requests via telephone and e-mail
  • Data entry and maintenance of data related to the consumers 
  • Supporting and understanding e-commerce business principles
  • Continuous improvement of internal processes
  • Close cooperation with other departments

Core Skills/experience

  • ​​​​​​Previous experience in customer service within luxury fashion or hospitality would be a plus 
  • Expertise in the use of IT systems (Windows package)
  • Excellent listener and a strong communicator
  • Ability to work under pressure
  • A constant motivation for identifying and understanding the customer's needs
  • Passionate and assiduous mindset

What’s on offer

  • Competitive salary + bonus
  • Ticket restaurants
  • Private pension plan
  • 28 days of holiday
  • An excellent international work environment in a company that really cares about its people 
  • A beautifully designed office in the city centre of Barcelona!

What will you learn?

  • To improve your communication and problem-solving skills
  • To work in a dynamic and international environment
  • To grow within an innovative fashion e-commerce business 

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process 
  • Step 2: Interview with the company’s Talent Acquisition Specialist 

Don’t be shy! Just ask your recruiter!

Kim Kretschmer:
Trainee Recruitment Consultant

Key languages:
German - English
+34 931 222 232
Want to know more about Kim? Click here!

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