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Fashion Customer Advisor w/ High Level of German

Key languages:
High Level of German
Full Professional Level of English
Customer Service & Technical Support
Fashion & Luxury Retail is your passion?
Imagine yourself working in an international, young and energetic work-environment with a tree-house, slides and interior eco-spaces located close to Porto.
If you speak German and have previous experience in customer services, this opportunity is for you!

Our client is a Luxury Fashion e-commerce with more than 1000 international employees with offices located in London, New York, Sao Paulo, Moscow, Hong Kong, Tokyo, Porto, Lisbon & Guimaraes.

Main Responsibilities

  • Using a range of tools to interact with customers by email, phone and chat
  • Understanding de prospective client's profiles and needs
  • Being a professional intermediary between the company and its customers
  • Strengthening relationship with developed client portfolios

Core Skills/experience

  • 1 year of previous experience in customer service
  • Interest in fashion brands
  • Expertise in the use of IT systems (windows packages)
  • Excellent listener and a strong communicator
  • Ability to work under pressure
  • A constant motivation for identifying and understanding the customer's needs
  • Passionate and assiduous mindset

What’s on offer

  • Competitive salary + bonus
  • Working-hours from 8 am to 5 pm
  • Free shuttle to the plant from the city centre of Porto
  • Free fruit and drinks at the office
  • Access to gym paid by the company
  • Free health insurance, covering family members as well
  • Excellent international work environment with slides, tree-house – a company that really cares about their team
  • Discount on products

What will you learn?

  • To develop your professional experiences in customer service
  • To improve your communication and problem-solving skills
  • To work in an international environment
  • To grow within a renowned multinational company

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the company’s Recruitment department and the Area Manager
  • Step 3: Language and communication test
  • Step 4: Interview with the Area Manager

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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