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Expedia Travel agent w/ Native Level of German

Key languages:
Native level of German
Good level of English (B2, C1 or C2)
Customer Service & Technical Support
Are you a German speaker with great communication skills and do you have a heart for the customer care field? Do you want to work for famous travel brands such as Expedia or Voyage Privée? Do you want to have an international career? If all your answers were yes, keep on reading!

Imagine gaining work experience in the German market, while working for one of the well-known outsourcing companies in Lisbon. Imagine working for a company that believes that the key to a successful workplace is constantly about innovating and experimenting.

You will work for Expedia - part of the Expedia group - which is the world’s travel platform, with an extensive brand portfolio that includes some of the world’s most trusted online travel brands.

Main Responsibilities

  • Building a strong customer relationship through a prompt resolution to clients' issues regarding sales, product and services
  • Understanding the prospective client’s profiles and needs 
  • As our client offers a variety of projects, they offer a variety of job openings, adapted to your interests and skills: contact with the client can consist in mainly written correspondence or contact over the phone
  • Using a range of tools to interact with customers by email and social media - at the same time developing great skills that will help boost your career 
  • Strengthening relationship with developed client portfolios

Core Skills/experience

  • Expertise in customer service over the phone is a plus
  • Excellent communicator and listener
  • Creative decision-making skills and proven ability to work independently
  • A constant motivation for identifying and understanding the customer's needs
  • Good team-player who radiates positivity
  • Solid keyboard skills and an understanding of MS Office

What’s on offer

  • Employment with the world's leading company in the digital industry
  • Free Portuguese language courses, sports activities and organized events
  • Initial flight expenses refunded 
  • Introductory and continuous training and certifications
  • Flexibility in working hours
  • Stable position and long-term contract
  • Fully paid training
  • A dynamic business casual environment with international colleagues
  • Competitive salary 
  • Negotiable brands and starting date 

What will you learn?

  • To develop your professional experiences in customer service
  • To improve your communication and problem-solving skills
  • To work in an international environment
  • To grow within a renowned multinational company

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Online test to check communication skills
  • Step 3: Phone interview with the company’s HR department
  • Step 4: Interview with the company’s HR department

Don’t be shy! Just ask your recruiter!

Jessica Göpel:
Recruitment Team Leader

Key languages:
German - English - Spanish
+34 931 222 232
Want to know more about Jessica? Click here!

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