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Discapacidad (min. 33%) Customer Service w/ Spanish

Location:
Barcelona
Key languages:
Native Level of Spanish
Fluent Level of English
Sector:
Customer Service & Technical Support
Are you passionate about helping others? Do you love to solve problems? Are you a dynamic and proactive team-player? Our client is an industry leader in travel, with the aim of helping people travel the world easily! They are looking for a Customer Service Advisor to join their new office in Barcelona. 

Please note: This role is only for someone with a recognised and certified disability of minimum 33% in Spain

Main Responsibilities

The job

  • Helping customers in Spanish & English over the phone/email or live chat with things like making/amending their reservation or answering pre-travel questions
  • Data entry and maintenance of data related to the consumers 
  • Managing cases using the software tools provided

Core Skills/experience

  • Expertise in customer service (preferably over the phone)
  • Excellent communicator who deeply cares about the customer experience
  • Good team-player who radiates positivity in every interaction
  • Active listener continually on the hunt for opportunities to delight

What’s on offer

Why apply?

  • Competitive salary 20,681.04 € (with annual pay review) in 12 or 14 payments, you choose.
  • Language bonus (12 payments) included in the salary above.
  • Competitive quarterly performance-based bonus plan.
  • 27 days of holiday for you to do your own travel.
  • Competitive referral scheme (up to 560€ per successful referral, no limitations).
  • Booking.com discount - up to 1000€ per year reimbursed.
  • Industry only car hire rates for you, family and friends.
  • Membership to the corporate discount platform – featuring discounts from 100´s of stores (PerkBox).
  • Full time, paid training to help you on your way to success.
  • Industry-leading learning & development workshops and opportunities - assigned personal development time during shifts to study what you want!
  • Free weekly language classes.
  • Daily breakfast, all your hot/cold drinks & healthy snacks (on us).
  • Gym discount.
  • Transport and Restaurant vouchers (through salary sacrifice) - Benefit from taxes!
  • 2 in 4 full weekends off.
  • A working schedule provided 4-6 weeks in advance.

What will you learn?

  • Communication skills where you learn how to listen and ask the right questions in order to engage in the customer´s needs
  • Working in an international and fast-paced environment
  • Navigating and using different CRM/ACD/mailing system

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better

Step 2: Face-to-face Interview with the company’s Hiring Manager

Don’t be shy! Just ask your recruiter!

Audur Sigvaldadottir:
Talent Partner

Key languages:
+34 931 222 232
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