Looking for a job in
Marketing?,Customer service?, Technical support?, Finance?, Accounting?, Human Resources?, Logistics?, Office Support?, Sales?, Tourism?

Customer Support Advocate w/ Advanced level of English

Hiring Company

Location:

Barcelona

Key languages:

w/ Advanced level of English

Sector:

Customer Service & Technical Support

Why Barcelona?

Apply now!

Become part of a fast-growing SaaS company that produces millions of forms every month for well-known, international clients. The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. They make every interaction count!

Main Responsibilities

Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
Develop and maintain long-term relationships with people who use the software;
Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform;
Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users;
Follow best practices in data collection, tagging, and tracking;
Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction;
Be a team player and constantly provide feedback about new feature requests, pain points, etc;
Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow;
Help out with other duties in the Customer Success team such as contributing to department level OKR’s;
Be a role model that part-time and future full-time employees can follow in terms of team culture, expectations and work ethic.

Core Skills/experience

You have experience working in customer-facing roles within the SaaS industry;
Experience working in the software industry;
You are able to channel user community feedback to the company;
Strong communication skills, and fluency in verbal and written English;
Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs;
Organized, self-motivated, and detail-oriented;
Ability to prioritize, multi-task, and perform effectively under pressure;
Team player with demonstrated ability to execute across a cross-functional team;
Schedule flexibility. Availability to work on weekends or bank holidays would be a plus;
Demonstrated ability to show empathy and take ownership of customer queries;
You have experience working with these platforms: Customer Support or CRM platforms (for instance, Zendesk or Dreshdesk);
You speak English fluently.

A plus if you have:

You’ve worked in an Agile environment
Knowledge of Typeform at end-user level (they will turn you into a guru when you join them!);

What’s on offer

A competitive salary
Two offices - HQ and The Beach House
Catered Lunch
Fresh Fruits
Barception
An international, diverse, modern and creative environment

What will you learn?

Always be up-to-date with the newest marketing strategies
Be a part of an international team in a fast-paced, quickly evolving tech start-up environment