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Customer Support Advocate w/ Advanced level of English


Hiring Company
Location:
Barcelona
Key languages:
w/ Advanced level of English 
Sector:
Customer Service & Technical Support
Become part of a fast-growing SaaS company that produces millions of forms every month for well-known, international clients. The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. They make every interaction count!

Main Responsibilities

  • Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
  • Develop and maintain long-term relationships with people who use the software;
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform;
  • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users;
  • Follow best practices in data collection, tagging, and tracking;
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction;
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc;
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow;
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s;
  • Be a role model that part-time and future full-time employees can follow in terms of team culture, expectations and work ethic.

Core Skills/experience

  • You have experience working in customer-facing roles within the SaaS industry;
  • Experience working in the software industry;
  • You are able to channel user community feedback to the company;
  • Strong communication skills, and fluency in verbal and written English;
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs;
  • Organized, self-motivated, and detail-oriented;
  • Ability to prioritize, multi-task, and perform effectively under pressure;
  • Team player with demonstrated ability to execute across a cross-functional team;
  • Schedule flexibility. Availability to work on weekends or bank holidays would be a plus;
  • Demonstrated ability to show empathy and take ownership of customer queries;
  • You have experience working with these platforms: Customer Support or CRM platforms (for instance, Zendesk or Dreshdesk);
  • You speak English fluently.
A plus if you have:
  • You’ve worked in an Agile environment
  • Knowledge of Typeform at end-user level (they will turn you into a guru when you join them!);

What’s on offer

  • A competitive salary 
  • Two offices - HQ and The Beach House 
  • Catered Lunch
  • Fresh Fruits
  • Barception 
  • An international, diverse, modern and creative environment 

What will you learn?

  • Always be up-to-date with the newest marketing strategies 
  • Be a part of an international team in a fast-paced, quickly evolving tech start-up environment 

Our recruitment process

  • Step 1: a first call with our Recruiter
  • Step 2: Cultural interview
  • Step 3: Case Study
  • Step 4: Team interview

Don’t be shy! Just ask your recruiter!

Didi Van Bree:
Recruiter Consultant

Key languages:
Dutch and English
+34 931 222 232
Want to know more about Didi? Click here!

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