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Customer Support Advocate w/ Advanced level of English and Spanish

Location:

Barcelona

Key languages:

w/ Advanced level of English and Spanish

Sector:

Customer Service & Technical Support

Why Barcelona?

Apply now!

Become part of a fast-growing SaaS company that produces millions of forms every month for well-known, international clients. The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. They make every interaction count!

Main Responsibilities

Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
Develop and maintain long-term relationships with people who use the software
Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users
Follow best practices in data collection, tagging, and tracking
Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
Be a team player and constantly provide feedback about new feature requests, pain points, etc
Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
Help out with other duties in the Customer Success team such as contributing to department level OKR’s

Core Skills/experience

Knowledge of software development languages and technologies (preferably web or mobile)
Experience working in the software industry
Strong communication skills, and fluency in verbal and written English and Spanish
Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
Organized, self-motivated, and detail-oriented
Ability to prioritize, multi-task, and perform effectively under pressure
Team player with demonstrated ability to execute across a cross-functional team
Schedule flexibility. Availability to work on weekends or bank holidays would be a plus
Demonstrated ability to show empathy and take ownership of customer queries
You speak English and Spanish fluently

A plus if you have:

You have 2+ years of experience in Tech Support environment
You have a good understanding of tech tools such as in-browser Inspector/Developer Tools and Browserstack
You’re familiar with Google Analytics and other tracking tools
You worked with integrations and API
You’ve worked in SaaS or tech startup
You’ve worked in an Agile environment

What’s on offer

A competitive salary
Two offices - HQ and The Beach House
Catered Lunch
Fresh Fruits
Barception
An international, diverse, modern and creative environment

What will you learn?

Always be up-to-date with the newest marketing strategies
Be a part of an international team in a fast-paced, quickly evolving tech start-up environment