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Customer Success Specialist w/ Native Level of English

Key languages:
Native of Full professional level of English
Good level of Spanish
Customer Service & Technical Support
Would you like to use your excellent communication skills and enthusiasm for helping others? This position consists of effectively meeting the customer´s support needs and requirements to provide excellent Customer Service. If this sounds interesting to you, take a look at this opportunity in the vibrant city of Barcelona!

Our client is a global brand licensing company. They are looking for a Customer Success Specialist who will be responsible for interfacing with customers to handle a variety of pre-sales and post-sales service functions. These functions include providing assistance to customers and trade customers in areas such as a product order fulfillment, customer service requests, product changes or returns and application assistance.

Main Responsibilities

  • Take care of all customer orders promptly and precisely in accordance with customer requirements: process orders, check for stock availability, calculate shipping costs, contact forwarders, the creation of commercial invoices and packing lists.
  • Sales support: quotations and product credit hold and freight info to customers
  • Receive and register all customer complaints and follow-up with respective departments.
  • Support accounting in case of credit hold issues.
  • Coordinate with sales to ensure a consistent application of strategy and approach to each customer.
  • Maintain Data Accuracy: update all customer databases with most current information. 

Core Skills/experience

  • At least 2 years of experience in customer service.
  • Ability to be integrated into an international and fast-paced environment.
  • Proactive, well organized, quick learner, with a positive and dynamic. 
  • Excellent verbal and written communication skills.
  • Knowledge of IT and CRM applications is a plus.

What’s on offer

  • Competitive salary.
  • Permanent contract with normal working hours.
  • Benefits package (health insurance, gym).
  • Stable position in a personal and small office.
  • International working environment and central location in Barcelona.

What will you learn?

  • To be multitasking and work in a fast-paced environment
  • How to deal with business clients in a professional manner.
  • To use CRM applications

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Face-to-face Interview with the company’s Sales Manager and HR

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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