Looking for a job in
Marketing?,Customer service?, Technical support?, Finance?, Accounting?, Human Resources?, Logistics?, Office Support?, Sales?, Tourism?

Customer Success Specialist w/ Native Level of English

Location:
Barcelona
Key languages:
Native of Full professional level of English
Good level of Spanish
Sector:
Customer Service & Technical Support
Would you like to use your excellent communication skills and enthusiasm for helping others? This position consists of effectively meeting the customer´s support needs and requirements to provide excellent Customer Service. If this sounds interesting to you, take a look at this opportunity in the vibrant city of Barcelona!

Our client is a global brand licensing company. They are looking for a Customer Success Specialist who will be responsible for interfacing with customers to handle a variety of pre-sales and post-sales service functions. These functions include providing assistance to customers and trade customers in areas such as a product order fulfillment, customer service requests, product changes or returns and application assistance.

Main Responsibilities

  • Take care of all customer orders promptly and precisely in accordance with customer requirements: process orders, check for stock availability, calculate shipping costs, contact forwarders, the creation of commercial invoices and packing lists.
  • Sales support: quotations and product credit hold and freight info to customers
  • Receive and register all customer complaints and follow-up with respective departments.
  • Support accounting in case of credit hold issues.
  • Coordinate with sales to ensure a consistent application of strategy and approach to each customer.
  • Maintain Data Accuracy: update all customer databases with most current information. 

Core Skills/experience

  • At least 2 years of experience in customer service.
  • Ability to be integrated into an international and fast-paced environment.
  • Proactive, well organized, quick learner, with a positive and dynamic. 
  • Excellent verbal and written communication skills.
  • Knowledge of IT and CRM applications is a plus.

What’s on offer

  • Competitive salary.
  • Permanent contract with normal working hours.
  • Benefits package (health insurance, gym).
  • Stable position in a personal and small office.
  • International working environment and central location in Barcelona.

What will you learn?

  • To be multitasking and work in a fast-paced environment
  • How to deal with business clients in a professional manner.
  • To use CRM applications

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Face-to-face Interview with the company’s Sales Manager and HR

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

Don’t be shy! Just ask your recruiter!

:

Key languages:
+34 931 222 232
Want to know more about ? Click here!

Subscribe to our Job alerts and don’t miss any opportunity!

* Please have in mind that once you click on the subscribe button you're accepting our terms and conditions in order to the GDPR compliance

Not convinced yet? Check our related vacancies!

<< Go Back
Sitemap