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Luxury & Travel Advisor w/ Fluent Level of German

Location:
Barcelona
Key languages:
Fluent level of German
Advanced level of English
Sector:
Customer Service & Technical Support
Are you interested in the luxury and travel industry? Would you like to use your enthusiasm for helping others? If you can see yourself putting this combination to work right in the vibrant city of Barcelona, take a look at this opportunity!

Our client is a big Asian company that has been in the market for more than 20 years, with an up and coming business plan in Barcelona. Their mission is to provide the best Customer Service and Sales Services to top international luxury and travelling companies. They are looking for new team members to start this adventure in their new Barcelona headquarters.

Main Responsibilities

• Deal with customer queries promptly and efficiently, in accordance with company procedures
• Process all incoming contacts from customers and manage all requests, changes and cancellations as necessary
• Interact with a diverse customer base and access data on multiple platforms
• Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers
• Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Look at opportunities to make changes and improve the processes wherever possible
• Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
 

Core Skills/experience

• Passion for Tourism and/or Luxury industry
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service

What’s on offer

  • Permanent Contract
  • Competitive base salary + a bonus structure
  • Rotative shifts
  • Modern and open offices located in Poble Nou
  • Free breakfast on Mondays
  • After-hour on Thursdays
  • Ticket restaurants
  • Gym allowance
  • Health insurance

What will you learn?

  • Communication skills where you learn how to listen and ask the right questions in order to engage in the customer´s needs
  • In-depth knowledge about the service/product offered
  • Navigating and using different CRM/ACD/mailing systems

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Online test
  • Step 3: Face-to-face or Group Interview with the company’s Recruiter

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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