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Customer Service Specialist w/ Native level of Dutch or Flemish

Key languages:
Native Dutch or Flemish 
Fluent English
Customer Service & Technical Support

Our client is an important company providing service- and assisting to customers when they have difficulties with their payments. They are known for being quick, adequate and professional in their response. From their office in the center of Barcelona they would like to expand their team.

For their customer service team, they are looking for enthusiastic candidates who want to contribute to customer satisfaction.  

Main Responsibilities

  • Answering questions over the phone or by e-mail regarding credit cards (B2C).
  • Giving advice and providing your customers with solutions and if needed send them through to the right solution center.
  • Maintaining a good relationship with your customers
  • Making sure that the all the questions and incidents are solved and documented 

Core Skills/experience

  • Good communication skills and a team player
  • A positive attitude and enthusiasm
  • Natural problem-solver 
  • Motivation to contribute to customer satisfaction and their success

What’s on offer

  • Fixed salary plus bonus
  • Permanent contract
  • Paid 2-week training
  • A pleasant and friendly work environment with flat hierarchies 
  • An open working atmosphere in which they listen to your ideas and suggestions 
  • A centrally-located office (El Poblenou) with views of the Mediterranean sea
  • Benefits package for the gym, childcare, transport, gourmet card and health insurance
  • Free Spanish language classes

What will you learn?

  • To provide the best possible service to your customers 
  • All the in & outs for payments queries 

Our recruitment process

  • Step 1: Phone screening and interview with your Babel recruiter!
  • Step 2: Interview with the hiring manager 

Don’t be shy! Just ask your recruiter!

Amber Roelse:
Trainee Recruitment Consultant

Key languages:
Dutch & English
+34 931 222 232
Want to know more about Amber? Click here!

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