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Customer Service Specialist B2B w/ high professional level of English

Location:
Barcelona
Key languages:

Native Level of English 

Sector:
Customer Service & Technical Support

Are you a high professional/native English speaker who wants to work in a creative and multicultural environment? Are you looking for an opportunity to work for an innovative brand and become part of a young, welcoming, dynamic and international team? Then this is a great opportunity for you, don't miss out!

Our client, an independent eyewear brand based just a little outside of Barcelona, is growing its B2B Customer Service department and is looking for people with a passion for people.

You will be working for a creative and sustainable brand with a passion for fashion. They are looking for a motivated, dynamic person that takes joy in supporting customers and always does it with a smile, to join their team. As a customer service specialist, you will be delivering high-quality B2B services and have the opportunity to grow and develop your skills in the industry and within the company.


Main Responsibilities

  • Deliver a best in class customer experience
  • Attend all incoming calls from both customers and the sales network
  • Manage orders and delivery schedules
  • Help the customers with incidents and complaints by giving creative solutions
  • Meet delivery deadlines and solve transport incidents 
  • Help different departments to maintain the best communication within representatives and customers

Core Skills/experience

  • Native Level of English 
  • You are a dynamic, proactive, and hands-on person
  • Great communication skills with a passion for excellent customer service
  • Previous experience in customer service is a plus
  • Problem solver and team player attitude
  • High level of empathy
  • Ability to work under pressure
  • Knowledge of SAP is a plus

What’s on offer

  • Being part of a young and dynamic team 
  • Opportunities for professional growth and career development
  • Working in a creative and multicultural company
  • Competitive salary and social benefits
  • Bonus after 6 months in the company 
  • Working hours: Mon-Fri 13:30 - 22:00
  • Discounts on amazing products
  • Coffee and fresh fruit every morning!

What will you learn?

  • Opportunity to grow professionally and career development
  • Have a better insight into an international company 
  • Learning about an exciting product
  • Developing in B2B customer service

Our recruitment process

  1. Phone Interview with our Recruiter

  2. Interview with the HR team

  3. Interview with the hiring manager of the company

Don’t be shy! Just ask your recruiter!

Adriana Scherer

Key languages:
English - Romanian - German
+34931222232
Want to know more about Adriana? Click here!

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