Fluent level of Spanish
Full proficiency in English
Our client Wallapop is on the hunt for a Customer Service Operations and Vendor Manager to define the strategy and execution of the department.
The goal is to keep the department running in an efficient manner, increase customer satisfaction and retention, and meet their expectations. You will be responsible for creating the department from scratch, selecting and coordinating vendors and defining customer service and moderation procedures and policies.
Supervise day-to-day operations of the external customer service and moderation teams
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Know the organization's products inside and out to step in on escalated customer issues that the team is unable to resolve
Measuring and reporting to other stakeholders regarding the efforts and successes of the department
Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
Keep ahead of industry’s developments and apply best practices to areas of improvement
Manage the approved budget of the customer service department
Experience managing a team and working with vendors (outsourced teams)
Ability to think strategically and lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
A fluent level of Spanish and a fluent level of English are required
Step1: Interview with our Recruiter
Step 2: Interview with Wallapop's Hiring Team
Step 3: Interview with Hiring Manager
Step 4: Interview with Talent Acquisition
w/ Spanish and English
The future is sustainability, combining financial responsability and working for a company that is engaged to improve society through real food is something you're looking for in your next career step? Do you also believe this will help people live longer, and happier, ...
Manager W/ Native Level Of Spanish And Fluent Level Of English
Are you the kind of leader everyone wants to work with and for? Do you have a hands-on attitude and strong communication skills? Do you consider yourself an organized and versatile person? Then keep reading, because this could be the job opportunity you have been ...
w/ Native Level of Spanish
Are you ready for a great next step in your career, manage prospects, develop leads, and close deals? Are you a hunter and eager to give it all in this exciting sales position? Then we are looking for you!
w/ Native level of Spanish
Are you passionate for the hospitality industry and customer service? Are you eager to help businesses excel and support them on their way to success? Then we are looking for you!
w/ Native level of Spanish and Fluent level of English
Are you an experienced Marketing specialist looking for the right company where to bring your expertise and creativity? Then keep reading, because this might be your opportunity to do so!
w/ Fluent Level of English and Spanish
Are you looking for a new and exciting challenge to develop your career in Accounting? Are you fluent in English and Spanish? If you have experience in the field, we have an amazing opportunity for you!
w/ Fluent level of English and Spanish
Are you an experienced HRBP working on a global environment? Are you ready for a new challenge in a well-known multinational company? Keep on reading as we might have the job for you!
Are you interested in the sports fashion industry? Do you have a constant desire to challenge yourself? Do you like helping people? If you speak Spanish on a native level, then this is an amazing professional opportunity for you!