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Customer Service Cryptocurrency w/ fluent level of English

Key languages:
Fluent level of English (C1)
Customer Service & Technical Support
An up and coming Fintech company is looking for a keen Customer Relationship & Support Manager to join our expert team with the goal of growing our business.
You will have the opportunity to work in a global Fintech reporting to the Head of Global CRM. You will also be a member of a distributed and fast-growing teams as it defines its own functions and modus operandi, to best lead our platform along the critical path. YOU can make a huge impact and have real ownership of the work you do. 

Main Responsibilities

  • Answer chat and emails and a reduced amount of phone calls in the future. 
  • Handle customer inquiries both telephonically and by chat. 
  • Research required information using the available resources.
  • Track all the interaction according to available Tags and Ticketing Tools.
  • Process tickets according to scripts where available and ensure complete life cycle. 
  • Manage, resolve and follow up customer calls and complaints.
  • Provide customers with product and service information.
  • Update existing customer information or enter new customer information into CMS if needed.
  • Update existing customer information. 
  • Process orders, forms, and applications.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource.
  • Follow up customer calls where necessary. 
  • Document all call information according to standard operating procedures.
  • Complete call logs. 
  • Produce require reports.
  • Help to constantly improve processes and tools.

Core Skills/experience

Hard skills 
  • Bachelor's degree or equivalent university studies
  • Proficient in relevant computer applications
  • Language proficiency. C1 English level
  • Knowledge of customer service principles and practices
  • Knowledge of contact centre chat/telephony and technology
  • Experience in a customer service environment
  • Knowledge of administration and clerical processes
  • Good data entry and typing skills
  • Previous experience in e-banking and trading is a plus
Soft skills
  • Customer service-oriented, with good listening and organizational skills
  • A high degree of professionalism and problem solving 
  • You pay attention to details 
  • You are good at verbal and written communication skills 

What’s on offer

  • Possibility to work on a fast-moving, innovative and international environment, dealing with all kind of different countries and cultures
  • Competitive base salary
  • Great location in Barcelona

What will you learn?

  • How to engage with people over chat and email
  • How to perform in a very dynamic and vibrant customer service team
  • Deal with a high-performance environment
  • You will get an insight into one of today's leading Fintech companies
  • In-depth training in Fintech, customer service and tools

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process.
Step 2: Face-to-face interview with the company’s Hiring Manager.

Don’t be shy! Just ask your recruiter!


Key languages:
+34 931 222 232
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