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Customer Service Agent w/ Native Level of German

Location:
Lisbon
Key languages:
Native level of German
Good level of English (B2, C1 or C2)
Sector:
Customer Service & Technical Support
Are you a German speaker with great communication skills and do you have a heart for the customer care field? Do you want to work for an international provider of financial services? Do you want to have an international career? If all your answers were yes, keep on reading!

You would gain work experience in the German market, while working for one of the well-known outsourcing companies in Lisbon. Furthermore, you would be working for a company that believes that the key to a successful workplace is constantly about innovating and experimenting! 

Main Responsibilities

  • Building a strong customer relationship through a resolution to clients' issues regarding accounts, user names or passwords;
  • Understanding the prospective client’s profiles and needs, helping them with respect to financial statements and bookings;
  • Relaying information of the client's products;
  • Supporting clients with respect to application use;
  • Processing reports for lost or stolen cards;
  • Strengthening relationship with developed client portfolios.

Core Skills/experience

  • Expertise in customer service over the phone is a plus;
  • Excellent communicator and listener;
  • Creative decision-making skills and proven ability to work independently;
  • A constant motivation for identifying and understanding the customer's needs;
  • Good team-player who radiates positivity;
  • Solid keyboard skills and an understanding of MS Office.

What’s on offer

  • Employment with the world's leading company in the financial industry;
  • Free Portuguese language courses, sports activities and organized events;
  • Initial flight expenses refunded;
  • Introductory and continuous training (fully paid);
  • Rotating working hours and days;
  • Stable position and long-term contract;
  • A dynamic business casual environment with international colleagues;
  • Competitive salary;
  • Negotiable starting date.

What will you learn?

  • To develop your professional experiences in customer service;
  • To improve your communication and problem-solving skills;
  • To work in an international environment;
  • To grow within a renowned multinational company.

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process;
  • Step 2: Online test to check communication skills;
  • Step 3: Phone interview with the company’s HR department;
  • Step 4: Interview with the company’s HR department.

Don’t be shy! Just ask your recruiter!

Audur Sigvaldadottir:
Talent Partner

Key languages:
+34 931 222 232
Want to know more about User15955203261694207687? Click here!

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