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Customer Service Agent w/ Native Level of French

Location:
Lisbon
Key languages:
Native level of French
Good level of English 
Sector:
Customer Service & Technical Support
Imaging gathering experience while working for one of the best-known companies in the world, in an office located in sunny Lisbon. Imagine working for a company that believes the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. Together with your colleagues you will be ensuring an adequate response time while delivering high quality service to medium and large companies via email, phone and chat. The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients of NETFLIX.

Main Responsibilities

 
  • Listening to customers’ questions and concerns, providing the best possible answers and solutions
  •  Help customers with their accounts, internet browser issues and billing
  •  Communicate information related to products and services to customers
  •  Escalating and rerouting the necessary matters and issues to other departments.
  • Achieve strong customer satisfaction with a focus on quality and results.

Core Skills/experience

  • Excellent communicator and listener
  • Creative decision-making skills and proven ability to work independently
  • A constant motivation for identifying and understanding the customer's needs
  • Good team-player who radiates positivity
  • Solid keyboard skills and an understanding of MS Office

What’s on offer

  • Employment with the world's leading company in the digital industry
  • Free Portuguese language courses, sports activities and organized events
  • Initial flight expenses refunded 
  • Introductory and continuous training and certifications
  • Monday to Friday working hours, weekends off
  • Stable position and long-term contract
  • A dynamic business casual environment with international colleagues

What will you learn?

  • To develop your professional experiences in customer service
  • To improve your communication and problem-solving skills
  • To work in an international environment
  • To grow within a renowned multinational company

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Online test to check communication skills
  • Step 3: Phone interview with the company’s HR department
  • Step 4: Interview with the company’s HR department

Don’t be shy! Just ask your recruiter!

Jessica Göpel:
Recruitment Team Leader

Key languages:
German - English - Spanish
+34 931 222 232
Want to know more about Jessica? Click here!

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