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Customer Service Advisor (ASICS) w/ Native level of Spanish

Location:
Barcelona
Key languages:

Native or fluent level of Spanish

Advanced level of English

Sector:
Customer Service & Technical Support

ASICS is a multinational and world-famous sports brand that manufactures clothing and equipment for both professional athletes and sports lovers. They are looking for a Customer Service Advisor with a sporty and positive attitude to join their team in Barcelona. Together with their young and dynamic team, you will offer the best possible experience for customers all over the EMEA region.


Main Responsibilities

  • Delivering a best in class consumer experience attending to consumers and helping them with all sorts of questions about their orders, products, or services through different channels
  • Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
  • Managing cases and E-commerce questions using the software tools provided
  • Reviewing the information that ASICS delivers to the consumers at a local level in all possible sources (web, newsletters, Twitter, Facebook, posts, events,...).

Core Skills/experience

  • Currently living in Barcelona
  • Enjoy taking care of and helping people
  • Knowledge of Social Networks would be highly valued
  • Team player who is also able to work independently
  • Attentive, empathetic, flexible and proactive
  • Good communication skills
  • Passionate about sports
  • Eager to learn

What’s on offer

  • Employee discount on ASICS products
  • Private health insurance
  • Tickets restaurant
  • Pension plan (starting from the 2nd year)
  • Free gym at the office + laundry services
  • Modern working environment
  • Joining an international company that is a premium True Sports Performance brand

What will you learn?

  • Provide the best consumer experience through different channels
  • Work in an international and fast-paced environment
  • Learn about the sports retail industry

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better
  • Step 2: Interview with the Hiring Manager 
  • Step 3:  Interview with other team members

Don’t be shy! Just ask your recruiter!

Pamela Gellida

Key languages:
English - Spanish
+34931222232
Want to know more about Pamela? Click here!

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