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Customer & Sales Support Manager w/ Native level of Swedish

Key languages:
w/ Native level of Swedish
This position is for a global company providing software solutions, hardware, and related services to consumers and business clients of all sizes. You will become a sales expert on one of their most successful and innovative business lines.

Main Responsibilities

Consultancy & Design of Product Offering

  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Determines and implements optimal product/price catalogue structure
  • Proactively informs sales and/or customer on any major change in product offering or pricing within the customer catalogue

Product & Price Catalogue Deployment & Maintenance:

  • Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Manages product offering and pricing updates across BUs and -in case of global customers- across regions.
  • Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
  • Accountable for the quality and availability of the customer catalogue and pricing
  • Coordinates and/or supports activities related to contract, deal, product, price and customer setups in HP systems
  • Supports bid preparation by providing margin, configuration and quote support

Customer support and communication:

  • Acts as single point of contact for the customer on topics related to product offering, catalog, portal access & capabilities and quotation
  • Provides customer tailored online portal training

Metrics & controls

  • Aims for timely closure of all tasks impacting the metrics results and drives corrective actions in case of deviations
  • Monitors, troubleshoots and supports improvement initiatives related to the operational processes to ensure optimal performance and consistency in execution

Core Skills/experience

  • University degree level education (e.g.  business administration, economics, etc.)
  • Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management)
  • Customer oriented mindset and thinking
  • Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
  • Fluency in English and – where required- any other country specific language
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
  • Strong ability to connect and collaborate with people, network building and developing professional relationships, 
  • Persistent, the ability and will to find a way to make it work
  • Analytical and problem-solving skills with good attention to detail
  • Ability to organize, structure and prioritize own workload

What’s on offer

  • Competitive Salary + bonus
  • Private Medical Insurance
  • Ticket Restaurant
  • Growth opportunities
  • Social benefits
  • Gym Membership

What will you learn?

  • In-depth technical knowledge of the product and service our client offers 
  • Obtain cutting-edge knowledge about industry-leading IT products
  • Improving your efficiency by working closely together with the team
  • Learn to hold high-level conversations with IT managers of organizations.

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process. There will also be a practical test.
  • Step 2: Interview with the company's Hiring Manager

Don’t be shy! Just ask your recruiter!

Cecilia Bengtsson:
Recruitment Consultant

Key languages:
Danish - Swedish - English - Spanish
+34 931 222 232
Want to know more about Cecilia? Click here!

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