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Customer Operations Specialist w/ Native level of Dutch

Location:
Sant Cugat del Vallès
Key languages:

Native level of Dutch

High level of English

Sector:
Customer Service & Technical Support

Are you interested in new technologies? Do you believe that technology can make a big difference in business and society and would you like to help to make an impact while working in Barcelona? If so, keep reading!

We are looking for a talented individual to help our client solve several business operational issues. If you are an analytical person, organized, and a strong team player, then this is your opportunity. 

 


Main Responsibilities

  • Answer customers' operational issues (e.g. deliveries, returns, order status, etc.).
  • Be the first point of contact for customer accounts, as well as for a specialized topic.
  • Interact with other departments to resolve operational matters based on customer support (e.g. supply chain, sales, etc.).
  • Train other team members when needed
  • Contributes to optimize current processes in order to improve daily activities 

Core Skills/experience

  • Native level of Dutch AND fluent English
  • Bachelor's degree
  • From 1 to 3 years of related working experience (e.g. supply chain, customer service, etc.).
  • Excellent communication skills 
  • Knowledge of end-to-end process of sales operations
  • Some knowledge of Supply chain will be a plus
  • An excellent team player able to collaborate with others
  • Able to remain calm under pressure
  • Knowledge of solving complex internal operational issues
  • Solution-oriented person, analytical and organized 

What’s on offer

  • Competitive Salary
  • Private Medical Insurance
  • Growth opportunities
  • Discounts on company's products
  • Social benefits

What will you learn?

  • Technical knowledge of the product and service our client offers 
  • Obtain cutting-edge knowledge about industry-leading IT products
  • Improving your efficiency by working closely together with the team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process.
  • Step 2: Interview with the company's Team Leader 
  • Step 3: Interview with the company's Hiring Manager

Don’t be shy! Just ask your recruiter!

Tara Moynihan

Key languages:
English - French - Spanish
+34931222232
Want to know more about Tara? Click here!

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