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Customer Mobility Agent w/ Native Dutch (morning OR afternoon OR night shifts)

Key languages:
Native level of Dutch
Fluent level of English
Customer Service & Technical Support
Are you a Dutch candidate that wants to discover new directions? Do you want to work with the latest technology and the Internet of Things? Do you like offering customers the best possible service? Do not hesitate, and have a quick look at the details!

Through years of experience, our client has been able to develop itself into a leader in the automotive sector. They offer various services to customers and they develop and improve vehicles and mobility services, which makes mobility safer, more efficient and more convenient.

Main Responsibilities

  • Providing personal assistance to customers by giving information or processing suggestions, concerns and claims.
  • Taking care of emergency calls. When a report comes in you are responsible for the well-being of the customer and for arranging further measures.
  • Coordinate Roadside Assistance by providing support during a breakdown or accident.
  • Processing the incoming data.
  • Planning the repairs as efficiently as possible and in the most convenient way for the customer.
  • Supporting the customer if the vehicle is stolen. You help the customer locate the vehicle through GPS tracking and report it to the police.

Core Skills/experience

  • Experience in customer contact
  • Can deal with stressful situations
  • Works in an organised way and has an eye for detail
  • Proactive
  • Problem-solving thinking
  • Team player

What’s on offer

  • Training and internal growth opportunities.
  • A full time job and long-term contract directly with the hiring company.
  • Discounts on the company´s products.
  • Fun working environment, with rewards and room for creativity.
  • Work five days per week, including working two weekends a month
  • Shifts are fixed, no rotations.
  • The choice of 3 different working hours:
    • Option 1: morning to afternoon (08:00 to 16:00)
    • Option 2: afternoon to midnight (16:00 to 00:00)
    • Option 3: midnight to morning (00:00 to 08:00)
      • (the salary differs per working hours option)

What will you learn?

  • To improve communication skills
  • In-depth knowledge about the service/product offered
  • To work in an international environment

Our recruitment process

  • Step 1: Phone screening with the Babel Recruiter 
  • Step 2: Online interview with the Babel Recruiter to get to know you better
  • Step 3: Face- to- face interview with the company´s Hiring Manager

Don’t be shy! Just ask your recruiter!

Audur Sigvaldadottir:
Junior Recruitment Consultant

Key languages:
+34 931 222 232
Want to know more about User15784007102963305272? Click here!

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