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Customer Loyalty Representative w/ Native level of Dutch

Key languages:
Native level of Dutch
Advanced level of English  
Back office & Administration

For nearly half a century, Our client has been helping companies around the world develop, manufacture and take their products to market smarter, faster and more efficiently.
Drawing on a rich history of innovation, our client is leading-edge systems help customers reach their optimum by maximizing productivity and minimizing errors and waste.
Today, the company provides integrated software and hardware solutions to more than 78,000 customers in the aerospace, construction, furniture, fashion & apparel, transportation, technical textiles, packaging, wind energy and sign & graphics industries, including over 100 Fortune 500 companies in 130 countries.

Our client is currently seeking a Customer Loyalty Representative to work in our service support center.

The Representative will be the first point of contact via phone and email for our Benelux customers. In addition to interacting with a wide range of clients, you will also interact with technical support, field service engineers, contracts, sales, and other inter-company departments to respond to customer requests for products and services.

Main Responsibilities

  • Support and provide superior service via phones, e-mails and faxes to our customers
    and internal departments;
  • Use Company ERP system (SAP) to enter notifications, create spare part orders, etc
    using standard operating processes;
  • Identify, research, and resolve customer issues or complaints using available
  • Follow-up on customer inquiries not immediately resolved, along with orders,
    backordered items and items in transit;
  • Prepare and send service and aftermarket quotations and follow ups;
  • Provide customers with product and service information;
  • Generate ad hoc reports to support the Regional Managers.

Core Skills/experience

  • Experience in Customer Service;
  • Fluent Dutch and English speaking (reading, writing and understanding);
  • Knowledge of customer service principles and practices;
  • Must possess excellent listening, organizational and problem solving skills;
  • Excellent communication skills both verbal and written;
  • Proficient in relevant computer applications;
  • SAP knowledge - preferred but not essential as training will be provided.

What’s on offer

  • Stable contract
  • Salary: 16.800€/ year gross
  • Meal Allowance: 6.83€/day
  • Health and Life Insurances
  • Possibility to grow in an international company

What will you learn?

  • To develop your knowledge about customer service
  • To improve your communication skills by working in a team
  • To work in an international environment
  • To grow within a renowned company

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the company’s HR department
  • Step 3: Interview with the company’s HR department and the Team Leader

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