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Customer Loyalty Representative w/ Native level of Dutch

Location:
Oporto
Key languages:
Native level of Dutch
Advanced level of English  
Sector:
Office Support
Are you a Dutch native speaker with good organizational skills and have you ever worked with the Dutch Market? Are you eager to work in a dynamic, international company based in the vibrant city of Porto? Great, keep on reading - we have a great job opportunity for you!
Our client is a world leader in providing sophisticated automated manufacturing systems located in the beautiful city of Porto.

Main Responsibilities

  • Support and provide superior service via phones, e-mails and faxes to our customers
    and internal departments;
  • Use Company ERP system (SAP) to enter notifications, create spare part orders, etc
    using standard operating processes;
  • Identify, research, and resolve customer issues or complaints using available
    resources;
  • Follow-up on customer inquiries not immediately resolved, along with orders,
    backordered items and items in transit;
  • Prepare and send service and aftermarket quotations and follow ups;
  • Provide customers with product and service information;
  • Generate ad hoc reports to support the Regional Managers.

Core Skills/experience

  • Experience in Customer Service;
  • Fluent Dutch and English speaking (reading, writing and understanding);
  • Knowledge of customer service principles and practices;
  • Must possess excellent listening, organizational and problem solving skills;
  • Excellent communication skills both verbal and written;
  • Proficient in relevant computer applications;
  • SAP knowledge - preferred but not essential as training will be provided.

What’s on offer

  • Stable contract
  • Salary: 16.800€/ year gross
  • Meal Allowance: 6.83€/day
  • Health and Life Insurances
  • Possibility to grow in an international company

What will you learn?

  • To develop your knowledge about customer service
  • To improve your communication skills by working in a team
  • To work in an international environment
  • To grow within a renowned company

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the company’s HR department
  • Step 3: Interview with the company’s HR department and the Team Leader

Don’t be shy! Just ask your recruiter!

Morgane Dena:
Junior Recruitment Consultant

Key languages:
English, French, Spanish
+34 931 222 232
Want to know more about Morgane? Click here!

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