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Customer Care Travel Agent w/ Native level of German

Location:
Barcelona
Key languages:
Native level of German, spoken and written
Sector:
Customer Service & Technical Support

Our client is a multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for an experienced  Business Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city center of Barcelona.


Main Responsibilities

  • Tasks as a Travel Consultant.
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests.
  • Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Addressing, preempting and solving problems - we want you to tell us and the client what might happen before it does.
  • Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care.
  • Come to us with  innovative ideas to increase sales and improve customer experience.
  • Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!

Core Skills/experience

  • Shift Flexibility. This is not a 9-5 role but they compensate well.
  • Eligibility to work in Spain and based in Barcelona
  • Experience in giving high-quality Customer Care (Hospitality or tourism industry is a plus)
  • Proven experience going above and beyond to provide an amazing service

What’s on offer

  • Competitive salary + additional compensation for the Night Shifts and weekends.
  • Full training, on-going coaching and development opportunity
  • Daily coffee and beverages, fresh fruit and other breakfast stuff
  • Starting with a 6 months temp contract + then a permanent one
  • Modern offices with great views

What will you learn?

  • How to book trips for your clients the most efficient way
  • How to give excellent Customer Care

Our recruitment process

  • Step 1: Call with our Recruiter to get to know you better
  • Step 2: Hangouts with the company's recruiter
  • Step 3: Interview in the Office of our client

Don’t be shy! Just ask your recruiter!

Jessica Göpel:
Recruitment Consultant

Key languages:
German - English - Spanish
+34 931 222 232
Want to know more about Jessica? Click here!

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