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Customer Care Specialist Dutch (The Fork) w/Native level of Dutch

Location:
Barcelona
Key languages:
Native level of Dutch
Advanced level of English
Sector:
Customer Service & Technical Support
Our client is a leading European E-commerce company; a platform for finding your favourite restaurants, making reservations and reading reviews. With their integrated SaaS solution, they bring together guests and restaurants, making it possible to connect with them in a far more personalized manner. With over 34 000 restaurants in 12 different countries, they share a passion for food and dining with their 8 million users every month!
Ready to work for a company that's changing the restaurant sector? For their office in Barcelona, we are looking for dynamic and talented food-lovers!

Main Responsibilities

  • Handle incoming requests via phone, email and chat.
  • Give technical support related to TheFork Management software that the restaurants use and the end-user software, which can be either the webpage or mobile application.
  • Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
  • With rotational shifts, you will help cover the 365 days that we are open.

Core Skills/experience

  • Minimum one-year proven experience as a Customer Service Representative. ( If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)
  • Dutch as a native language and very fluent level of English, another language is a plus.
  • Enjoy a multitasking environment
  • Be open-minded and have a human-to-human relationship with your customers and colleagues.
  • You continuously care about your customer needs, trying to make their experience unique and satisfactory.
  • Some technological knowledge and troubleshooting experience in a customer  support environment will be considered as a plus
  • Working knowledge of MS office (excel, word)
  • We like organized, dynamic person with a high level of communication skills

What’s on offer

  • Ticket Restaurant
  • International working environment
  • Dining and leisure area + terrace 
  • Team building activities
  • Coffe points with breakfast, snacks and weekly delivery of fresh fruit

What will you learn?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Phone interview with the company’s Talent Acquisition Specialist
  • Step 3: Face-to-face interview in the client´s office 

Don’t be shy! Just ask your recruiter!

Cristina Corser:
Recruitment Consultant

Key languages:
Spanish - English
+34 931 222 232
Want to know more about Cristina? Click here!

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