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Customer Care Specialist Danish (The Fork) w/Native level of Danish

Key languages:
Native level of Danish
Advanced level of English
Do you have a passion for providing world-class customer service? Are you eager to work in a dynamic, international company based in Barcelona? If you also have a fluent level of Danish, then we have a great Job Opportunity for you! 

Our client is a leading European E-commerce company; a platform for finding your favorite restaurants, making reservations and reading reviews. With their integrated SaaS solution, they bring together guests and restaurants, making it possible to connect with them in a far more personalized manner. With over 34 000 restaurants in 12 different countries, they share a passion for food and dining with their 8 million users every month!
Ready to work for a company that's changing the restaurant sector? For their office in Barcelona, we are looking for dynamic and talented food-lovers!

Main Responsibilities

- Handle incoming requests via phone, email and chat.
- Give technical support related to TheFork Management software that the restaurants use and the end-user software, which can be either the webpage or mobile application.
- Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
- With rotational shifts, you will help cover the 365 days that we are open.

Core Skills/experience

- Minimum one-year proven experience as a Customer Service Representative. ( If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)
- Danish as native language and very fluent level of English, other language is a plus.
- Enjoy a multitasking environment
- Be open-minded and have a human-to-human relationship with your customers and colleagues.
- You continuously care about your customer needs, trying to make their experience unique and satisfactory.
- Some technological knowledge and troubleshooting experience in a customer  support environment will be considered as a plus
- Working knowledge of MS office (excel, word)
- We like organized, dynamic person with high level of communication skills

What’s on offer

Ticket Restaurant
International working environment
Dining and leisure area + terrace 
Team building activites
Coffe points with breakfast, snacks and weekly delivery of fresh fruit.

What will you learn?

Communicate effectively with clients
Accurately evaluate customers' needs
Sell and negotiate services and products
Work within an international team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Phone interview with the company’s Talent Acquisition Specialist
  • Step 3: Face-to-face interview in the client´s office 

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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