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Customer Care e-bike Agent w/ Native level of Dutch

Location:
Barcelona
Key languages:
Native level of Dutch
Fluent level of English
Sector:
Customer Service & Technical Support
Are you the Dutch candidate that want to discover new directions? Do you want to work with a product that offer a positive impact on our health, environment, and society? And do you like to help customers and offer them the best possible service?

Our client is a leading global supplier of Business Process Outsourcing for complex business processes and services. They work with the latest technology and the trend ´Internet of Things´. The Company develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. They work in sectors such as automotive, travel, logistics and communication technology.

Main Responsibilities

  • Customer Service Support via telephone contact, E-mail and chats
  • Give information to clients and answer to claims, concerns, suggestions or queries related to CS
  • The identification of needs and provision of additional products, services and follow-ups

Core Skills/experience

  • Customer knowledge
  • Flexible
  • Proactive
  • Problem-solving thinking
  • Team player

What’s on offer

  • Training and internal growth opportunities.
  • A full time job and long-term contract directly with the hiring company.
  • Discounts on the company´s products.
  • Fun working environment, with rewards and room for creativity.
  • Shifts are fixed, no rotations.                    
  • Workdays from Monday to Friday (39h a week), NO weekends.

What will you learn?

  • To improve communication skills
  • In-depth knowledge about the service/product offered
  • To work in an international environment

Our recruitment process

  • Step 1: Phone screening with the Babel Recruiter 
  • Step 2: Online interview with the Babel Recruiter to get to know you better
  • Step 3: Face- to- face interview with the company´s Hiring Manager
                                                                                                                                     

Don’t be shy! Just ask your recruiter!

Carla Van Uffelen:

Key languages:
Dutch - English
+34 931 222 232
Want to know more about Carla? Click here!

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